CustomerPanelSelectString, FAQ bugs and questions
Hi, In the customer's New Ticket interface, the "To:" field only shows : <> I have set in Kernel/Config.pm : $Self->{CustomerPanelSelectionType} = 'SystemAddress'; $Self->{CustomerPanelSelectionString} = '<Realname> <<Email>>'; In otrs log i get the following sql error : Unknown column 'Postmaster' in 'where clause', SQL: 'SELECT value0, value1, comments, valid_id, queue_id FROM system_address WHERE id = Postmaster' I am now using http auth for the users, and I was wondering if you could disable a user via AdminArea, ie : I have a user 'agent' in database, which is marked valid. i have a 'agent' entry in the .htaccess file, now everything works nice, 'agent' can log in. If i set agent invalid in the database, he can still log in. I think it might be a good thing to check the validity of the DB entry, so users can be disabled easily. When creating a new FAQ article, quotes are escaped in the final text, ie : "let's go" becomes "let\'s go". When editing an article, it does not happen, but the Comment (internal) field is filled with the Solution field. I could not see the difference between external(customer) and public(all), as everyone can see both. I also have a question about permissions on the FAQ : it looks like only ro and rw are relevant. Is there a way to allow a user to create articles, but not to edit them ? (I'd thought the create permission would allow that) Thanks for OTRS ! Brice Levy
Hi Brice, On Thu, Feb 05, 2004 at 03:56:11PM +0100, Brice Levy wrote:
In the customer's New Ticket interface, the "To:" field only shows : <> I have set in Kernel/Config.pm : $Self->{CustomerPanelSelectionType} = 'SystemAddress'; $Self->{CustomerPanelSelectionString} = '<Realname> <<Email>>'; In otrs log i get the following sql error : Unknown column 'Postmaster' in 'where clause', SQL: 'SELECT value0, value1, comments, valid_id, queue_id FROM system_address WHERE id = Postmaster'
It's fixed no. Use Kernel/Modules/CustomerMessage.pm 1.26.
I am now using http auth for the users, and I was wondering if you could disable a user via AdminArea, ie : I have a user 'agent' in database, which is marked valid. i have a 'agent' entry in the .htaccess file, now everything works nice, 'agent' can log in. If i set agent invalid in the database, he can still log in. I think it might be a good thing to check the validity of the DB entry, so users can be disabled easily.
It's also fixed no. Use bin/cgi-bin/index.pl 1.65.
When creating a new FAQ article, quotes are escaped in the final text, ie : "let's go" becomes "let\'s go".
This is fixed in OTRS 1.2 b2.
When editing an article, it does not happen, but the Comment (internal) field is filled with the Solution field. I could not see the difference between external(customer) and public(all), as everyone can see both.
This is now also fixed (public(all) -=> faq.pl and external(customer) -=> customer.pl).
I also have a question about permissions on the FAQ : it looks like only ro and rw are relevant. Is there a way to allow a user to create articles, but not to edit them ? (I'd thought the create permission would allow that)
No. PS: For bugs we have http://bugs.otrs.org/! Thanks!
Brice Levy
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (2)
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Brice Levy -
Martin Edenhofer