Hello Renée, thanks for your help! Unfortunately the problem still exists. Package::Proxy setting overwrites "WebUserAgent::Proxy". I have them both set, but nothing changes. e.g. (no proxy mentioned?): --------- $ ./otrs.Console.pl Maint::CloudServices::ConnectionCheck Checking OTRS cloud service connectivity... Sending request with the following options: Timeout: 15 second(s) --------- I've googled some hits, that demonstrate proxy setting in place, like this one: --------- [root@OTRS otrs]# bin/otrs.CheckCloudServices.pl Sending request with the following options: Proxy Address: http://127.0.0.1 Proxy Port: 3128 Timeout: 15 second(s) --------- How can I achieve this? Best regards, Alex

On 20. nov. 2017, at 09:21, Renee B wrote:

Hi Alex,

there are more Proxy settings in the SysConfig. E.g. Framework -> Core::WebUserAgent -> WebUserAgent::Proxy

Try to set those settings, too.

Kind regards, Renée

Am 20.11.2017 um 09:08 schrieb Alex Mihičinac:

...

Hi all,

can someone tell me, if it's possible to force OTRS's outbound connections to go via proxy? My otrsbox has no direct internet connection, so all connections need to go via proxy. Now I'd like to test v6b1 and it's working slow as hell, since it's waiting for network timeout of this specific connection:

tcp 0 1 otrsbox:55984 portal-nodef04.ot:https SYN_SENT

Until now, I have tried those scenarios and unfortunately none of them worked:

- env setting export https_proxy=http://proxybox:3128 http://proxybox:3128/ export http_proxy=http://proxybox:3128 http://proxybox:3128/

- iptables -A PREROUTING -s otrsbox/32 -p tcp -m tcp --dport 443 -j DNAT --to-destination proxybox:3128 -A PREROUTING -s otrsbox/32 -p tcp -m tcp --dport 443 -j DNAT --to-destination proxybox:3128

- apache ProxyRemote * http://proxybox:3128 http://proxybox:3128/ http://proxybox:3128/ http://proxybox:3128/

- otrs $Self->{'Package::Proxy'} = 'http://proxybox:3128/ http://proxybox:3128/';

Any hint more than welcome!

Best regards,

Alex

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Hello Georgios, this is it! It's working now, thanks for your assistance. Best regards, Alex

On 20. nov. 2017, at 11:34, Dimitrakakis Georgios wrote:

Hi Alex,

my installation is also behind a proxy and what I did was the following:

1) Core::Package set option Package::Proxy to your proxy like this http://proxy.domain.com:3128/ http://proxy.domain.com:3128/ 2) Core::Session set option SessionCheckRemoteIP to NO 3) Core::WebUserAgent set option WebUserAgent::Proxy to your proxy like this http://proxy.domain.com:3128/ http://proxy.domain.com:3128/

then re-start your OTRS Daemon.

Of course you have to ask your network team to do the proper settings in the proxy to allow traffic from your OTRS server’s IP address.

Best,

G.

From: otrs [mailto:otrs-bounces@lists.otrs.org mailto:otrs-bounces@lists.otrs.org] On Behalf Of Alex Mihicinac Sent: Monday, November 20, 2017 11:16 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS6b1 - how to force OTRS outbound connections, to go via proxy?

Hello Renée,

thanks for your help! Unfortunately the problem still exists. Package::Proxy setting overwrites "WebUserAgent::Proxy". I have them both set, but nothing changes. e.g. (no proxy mentioned?):

--------- $ ./otrs.Console.pl Maint::CloudServices::ConnectionCheck Checking OTRS cloud service connectivity... Sending request with the following options: Timeout: 15 second(s) ---------

I've googled some hits, that demonstrate proxy setting in place, like this one:

--------- [root@OTRS otrs]# bin/otrs.CheckCloudServices.pl Sending request with the following options: Proxy Address: http://127.0.0.1 http://127.0.0.1/ Proxy Port: 3128 Timeout: 15 second(s) ---------

How can I achieve this?

Best regards,

Alex

On 20. nov. 2017, at 09:21, Renee B mailto:otrs.list@perl-services.de> wrote:

Hi Alex,

there are more Proxy settings in the SysConfig. E.g. Framework -> Core::WebUserAgent -> WebUserAgent::Proxy

Try to set those settings, too.

Kind regards, Renée

Am 20.11.2017 um 09:08 schrieb Alex Mihičinac: Hi all,

can someone tell me, if it's possible to force OTRS's outbound connections to go via proxy? My otrsbox has no direct internet connection, so all connections need to go via proxy. Now I'd like to test v6b1 and it's working slow as hell, since it's waiting for network timeout of this specific connection:

tcp 0 1 otrsbox:55984 portal-nodef04.ot:https SYN_SENT

Until now, I have tried those scenarios and unfortunately none of them worked:

- env setting export https_proxy=http://proxybox:3128 http://proxybox:3128/ export http_proxy=http://proxybox:3128 http://proxybox:3128/

- iptables -A PREROUTING -s otrsbox/32 -p tcp -m tcp --dport 443 -j DNAT --to-destination proxybox:3128 -A PREROUTING -s otrsbox/32 -p tcp -m tcp --dport 443 -j DNAT --to-destination proxybox:3128

- apache ProxyRemote * http://proxybox:3128 http://proxybox:3128/ http://proxybox:3128/ http://proxybox:3128/

- otrs $Self->{'Package::Proxy'} = 'http://proxybox:3128/ http://proxybox:3128/';

Any hint more than welcome!

Best regards,

Alex

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