but when a Customer send a message (note) in a ticket closed, this ticket is reopened automatically... check this, maybe is useful. Pradumna Maheshwari escribió:

Hello,

I want to give a link in Survey, so that Customer can re-open the ticket.

I tried this : :///customer.pl?Action=CustomerTicketZoom&TicketID=

but not working. It is giving error : "Message: No Permission! "

What to do..?

Thanks...

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