Upgrading form OTRS 1.2.3
I'm migrating our OTRS 1.2.3 to the new 2.0 version. Is there any How-To article on how to this upgrading without loosing all the recorded information. Thks a lot for the help Ricardo Lapidus
We use OTRS in an IT helpdesk environment at a college and our staff work for various training departments. I have enabled Customer-Groups in my OTRS 2.0.3 build and it works fine. I would like to generate a report to calculate total time spent on tickets by customer department. Has anyone done anything like this?
Hi,
On 11/17/05, Info
I'm migrating our OTRS 1.2.3 to the new 2.0 version. Is there any How-To article on how to this upgrading without loosing all the recorded information.
When you unpack the files, you should see a file named "UPGRADING" which lists some instructions for the change from 1.* to 2.* Hope this helps Peter -- ----------------------------------------------- Peter Mayr mailto: at.peter.mayr@gmail.com
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