Hi First thx for the realy good RT system. But after 30 Minutes it brings the folloing errormessages and stop working Machine and Software facts : HW: IBM PCserver 330 2 x 266 Mhz Pentium 2, 2 giga Ram .... bla bla bla Software: Suse Linux 7.3 Kernel: 2.4.10-64GM-SMP #1 Perl: /usr/lib/perl5/5.6.1/i586-linux /usr/lib/perl5/5.6.1 /usr/lib/perl5/site_perl/5.6.1/i586-linux /usr/lib/perl5/site_perl/5.6.1 /usr/lib/perl5/site_perl PHP: 4.0.6 Apache: Webserver version: Apache/1.3.20 mod_python/2.7.5 Python/2.1.1 PHP/4.0.6 mod_perl/1.26 Mysql: Ver 11.15 Distrib 3.23.41 otrs: Version 0.5 BETA8 Builddate: Fri Oct 25 16:03:11 CEST 2002 Installed from OTRS-7.3-0.5-BETA8.i386.rpm Config.pm Ver:1.67 2002/10/25 00:08:28 martin Exp $ Postmaster Ver: 1.3 2002/10/25 11:45:06 martin EXP $ -> from log /var/log/warn after sending a Email to OTRS system Email Dec 19 00:50:11 tracker OTRS-PM[2422]: [Error][Kernel::System::Ticket::State::StateLookup][Line:74]: No StateID for new found! Dec 19 00:50:11 tracker OTRS-PM[2422]: [Error][Kernel::System::Ticket::CreateTicketDB][Line:150]: No StateID!!! Dec 19 00:50:11 tracker OTRS-PM[2422]: [Error][Kernel::System::Ticket::SetCustomerNo][Line:404]: Need TicketID! Dec 19 00:50:11 tracker OTRS-PM[2422]: [Error][Kernel::System::Ticket::Article::CreateArticle][Line:56]: Need Ti cketID! Dec 19 00:50:11 tracker OTRS-PM[2422]: [Error][Kernel::System::Ticket::State::SetState][Line:132]: Need TicketID ! Dec 19 00:50:11 tracker OTRS-PM[2422]: [Error][Kernel::System::PostMaster::NewTicket::Run][Line:173]: Can't proc ess email with MessageID <<001001c2a6f0$9fef09c0$6d00a8c0@host>>! Please create a bug report with this email (var/spool/) on http://bugs.otrs.org/! on the Webinterface you can produce a similar output when you try to open a phoneticket Handle: /usr/lib/perl5/site_perl/5.6.1/i586-linux/Apache/Registry.pm Frontend Unterfunktion: Kernel::Modules::AgentPhone::Run (v 1.14) Frontend Zeile: 370 Backend Unterfunktion: Kernel::System::Ticket::Article::CreateArticle (v 1.2) Backend Zeile:56 Backend BackendMessage:Need TicketID! looks in /var/log/warn like this Dec 19 01:46:12 tracker OTRS-CGI[1415]: [Error][Kernel::System::Ticket::State::StateLookup][Line:74]: No StateID for open found! Dec 19 01:46:12 tracker OTRS-CGI[1415]: [Error][Kernel::System::Ticket::State::StateLookup][Line:74]: No StateID for closed succsessful found! Dec 19 01:46:12 tracker OTRS-CGI[1415]: [Error][Kernel::System::Ticket::State::StateLookup][Line:74]: No StateID for closed unsuccsessful found! Dec 19 01:46:23 tracker OTRS-CGI[1320]: [Error][Kernel::System::Ticket::State::StateIDLookup][Line:89]: Need StateID! Dec 19 01:46:23 tracker OTRS-CGI[1320]: [Error][Kernel::System::Ticket::State::StateLookup][Line:48]: Need State! Dec 19 01:46:23 tracker OTRS-CGI[1320]: [Error][Kernel::System::Ticket::CreateTicketDB][Line:150]: No StateID!!! Dec 19 01:46:23 tracker OTRS-CGI[1320]: [Error][Kernel::System::Ticket::Article::CreateArticle][Line:56]: Need TicketID! I try to set a second system Emailadress like order@FQDN -> order@localhost but is stores the mails in the spoolfile and nothing happens. I am play a time with the Mail server but hes working fine. Have anyone hints for me please?? kindest regards hb