Hi Emily,

[Notice][Kernel::System::Notification::NotificationGet], I'm not receiving any notification emails when a new ticket gets issued, would this have anything to do with it?

Yes it does.

[Thu Jun 14 12:20:41 2007][Notice][Kernel::System::Notification::NotificationGet] Can't find notification for Agent::NewTicket and bg, try it again with en!

My guess is that the user who should get the notification has set 'bg' (Bulgarian?) as preferred language in her/his preferences. OTRS tries to send the notification in this language. It looks in the database table 'notifications' to get the corresponding text. If it does not find an entry with 'bg' in column 'notification_language' it prints the aforementioned message. If that turns out to be the reason, you have to * create a notification template for language 'bg' OR * change the language setting of the affected agent

[Thu Jun 14 12:00:02 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] Module 'Kernel::Config::GenericAgent' not found!

Navigate to C:\OTRS\otrs\Kernel\Config where you will find these files (among others): * GenericAgent.pm.dist * GenericAgent.pm.examples Copy e.g. 'GenericAgent.pm.dist' to 'GenericAgent.pm' and voila, OTRS will find the desired module. That should fix the errors in the log. You can verify whether this works by executing manually: C:\OTRS\otrs\bin>perl GenericAgent.pl If this comes back with no errors it should work. Maybe you can try it before setting up 'GenericAgent.pm' to see the difference. HTH Tobias -- Chaos. Panic. Disorder. My work here is done.