I updated to RC1, (finally) tested the extra escaltion functionality in GenericAgent.pm and it's just what I want. Thanks Martin. Now I have another question. I can input new status definitions in the Admin area without problems, that works great. Is there anywhere that I can limit the valid status defs by queue? Say I want just 'closed successful', and 'closed unsuccessful' for one queue, but I want 'closed successful', 'closed unsuccessful' and 'training issue' for another queue, and maybe another set entirely for a third queue? Regards Brian Palmer "If stupidity got us into this mess, why can't it get us out?" - Will Rogers
Hi Brian, On Wed, Jan 15, 2003 at 02:19:59PM -0500, Brian Palmer wrote:
Now I have another question. I can input new status definitions in the Admin area without problems, that works great. Is there anywhere that I can limit the valid status defs by queue? Say I want just 'closed successful', and 'closed unsuccessful' for one queue, but I want 'closed successful', 'closed unsuccessful' and 'training issue' for another queue, and maybe another set entirely for a third queue?
No, it's not possible. Just for the whole system.
Brian Palmer
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier
On Wed, Jan 15, 2003 at 08:28:24PM +0100, Martin Edenhofer wrote:
Hi Brian,
On Wed, Jan 15, 2003 at 02:19:59PM -0500, Brian Palmer wrote:
Now I have another question. I can input new status definitions in the Admin area without problems, that works great. Is there anywhere that I can limit the valid status defs by queue? Say I want just 'closed successful', and 'closed unsuccessful' for one queue, but I want 'closed successful', 'closed unsuccessful' and 'training issue' for another queue, and maybe another set entirely for a third queue?
No, it's not possible. Just for the whole system.
hmm, but it sounds quite easy to do for me. I think I'm gonna put this on my todo - Customer Care will love that :( -- Regards, Wiktor Wodecki
participants (3)
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Brian Palmer -
Martin Edenhofer -
Wiktor Wodecki