Thanks! The ignore part works.. But if it just ignores it, where does it go? It's not in the account, and I can't find it in /var/spool. Wes -----Original Message----- From: Martin Edenhofer [mailto:martin@edenhofer.de] Sent: Tuesday, October 14, 2003 1:59 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS to ignore certain emails Hi, On Mon, Oct 13, 2003 at 03:49:28PM -0400, Rogers, Weston wrote:

Is there a way for OTRS to ignore certain emails? I would want to filter via senders address, such as bob@domain.com - all these get ignored by OTRS. The account that I want OTRS to monitor also has other stuff sent to it that doesn't need a ticket/etc but is important and needs to be kept (preferably on the server - but it really doesn't matter as long as its accessible)

Anyone have any ideas? I'm trying to get away from just creating queues for all the un-needed stuff.

I would use procmail (if you use linux/unix). For example, add to the .procmailrc of the otrs user the following: :0 fhw : * !^From.*@example.com | formail -I "X-OTRS-Ignore: yes" and all emails form *@example.com will be ignored by otrs. See also: http://doc.otrs.org/1.1/html/receiving-email-cmd.html and http://cvs.otrs.org/cvsweb.cgi/otrs/doc/X-OTRS-Headers.txt?rev=1.5&content-t ype=text/x-cvsweb-markup

Thanks!

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/