OTRS, I have created a queue, and a group. I have given myself all permissions for that queue, and added it to the queues I see when I log in. However if I log out and log back in I no longer see the queue and have to do the previous steps all over again. This is true for all other otrs users also. Where are these "permissions" and queue choices saved at, and any ideas how I can get the config to stay? Steve -- Steve Hawkins Technical Support Engineer -- Palisade Systems, Inc 2625 N. Loop Drive, Suite 2120 - Ames IA, 50010 USA Email: support@palisadesys.com - Web: http://www.palisadesys.com/ Phone: 1(888) 325-6500 --