On Tuesday, January 27, 2004 5:53 PM Bakari Allen wrote:

Is there any way to direct the system to use a mail relay for sending e-mail instead of relying on the MTA in the system?

Set and adapt in your /opt/otrs/Kernel/Congig.pm: $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} = 'smtp.example.com'; $Self->{'SendmailModule::Port'} = '25'; $Self->{'SendmailModule::AuthUser'} = 'exampleuser'; $Self->{'SendmailModule::AuthPassword'} = 'examplepass';

I ask because we have the OTRS system setup inside our network behind our firewall and several of our e-mails get blocked when we send to our sister domains. The Spam filter cannot resolve the DNS name of our internal server because we do not point it to our internal DNS servers for resolution. Therefore, it does not the find a valid pointer to the OTRS server and blocks the mail as Spam.

You could use /etc/hosts for resolving this issue, assuming the IP of your internal server doesn't change. Remember that your OTRS has to be able to resolve $Self->{'SendmailModule::Host'}, if it's no raw IP. Well, your choice. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388