Hello Otrs, Here is scenario: I have 3 tickets in Postmaster queue (1,2,3) > zoom on ticket 2 > move it in "Testing" queue. 1. Using OTRS 1.1 I am still on the zoom of ticket 2 placed in the new queue; -- this is what I wish; 2. Using OTRS 1.2 I am in the Postmaster queue looking at ticket 1 and3. -- I do not want this. Is there a config option in order to fix it or this is a new "feature". Daniel
Hi Daniel, On Tue, Feb 17, 2004 at 06:39:50PM +0200, Daniel Balan wrote:
Here is scenario: I have 3 tickets in Postmaster queue (1,2,3) > zoom on ticket 2 > move it in "Testing" queue. 1. Using OTRS 1.1 I am still on the zoom of ticket 2 placed in the new queue; -- this is what I wish; 2. Using OTRS 1.2 I am in the Postmaster queue looking at ticket 1 and3. -- I do not want this.
Is there a config option in order to fix it or this is a new "feature".
I changed it. Now it's like OTRS 1.1. Update Kernel/Modules/AgentMove.pm to 1.27 and it will be the old way (the wanted way).
Daniel
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
10q Martin Daniel Wednesday, February 18, 2004, 12:50:34 AM, you wrote: Martin> Hi Daniel, Martin> On Tue, Feb 17, 2004 at 06:39:50PM +0200, Daniel Balan wrote:
Here is scenario: I have 3 tickets in Postmaster queue (1,2,3) > zoom on ticket 2 > move it in "Testing" queue. 1. Using OTRS 1.1 I am still on the zoom of ticket 2 placed in the new queue; -- this is what I wish; 2. Using OTRS 1.2 I am in the Postmaster queue looking at ticket 1 and3. -- I do not want this.
Is there a config option in order to fix it or this is a new "feature".
Martin> I changed it. Now it's like OTRS 1.1. Martin> Update Kernel/Modules/AgentMove.pm to 1.27 and it will be the old Martin> way (the wanted way).
Daniel
Martin> Martin Martin> -- Martin> ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg Martin> http://www.otrs.de/ :: Manage your communication! Martin> _______________________________________________ Martin> OTRS mailing list: otrs - Webpage: http://otrs.org/ Martin> Archive: http://lists.otrs.org/pipermail/otrs Martin> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Martin> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/
participants (2)
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Daniel Balan -
Martin Edenhofer