Hi, Since Yesterday, we have have an huge quantity of mail like this in the postmaster queue : DBI::db=HASH(0x86ed664)->disconnect invalidates 1 active statement handle (either destroy statement handles or call finish on them before disconnecting) at /usr/share/otrs/Kernel/System/DB.pm line 219, <PRODUCT> line 4. Anyone can explain ? Thanks, Olivier BATARD, Technicien Système - Poste 1695 SIGMA Informatique http://www.sigma.fr 3 rue Newton, BP 4127, 44241 La Chapelle sur Erdre Cedex Tel direct : 0240371456
Hi, On Thu, Jun 08, 2006 at 10:31:44AM +0200, BATARD olivier wrote:
Since Yesterday, we have have an huge quantity of mail like this in the postmaster queue :
DBI::db=HASH(0x86ed664)->disconnect invalidates 1 active statement handle (either destroy statement handles or call finish on them before disconnecting) at /usr/share/otrs/Kernel/System/DB.pm line 219, <PRODUCT> line 4.
This seems to be a problem with the recent version of libdbd-mysql-perl in debian. You're using debian? A bugreport for this issue exists: http://bugs.otrs.org/show_bug.cgi?id=1231 A dirty workaround is to comment out line 219 in ~otrs/Kernel/System/DB.pm, however I can not promise that this would not result in further problems. Best regards Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!
You're right, I'm using Debian, I've downgrade libdbd-mysql-perl, and it seems to be ok. I wait few days to be sure and I'll you if it's ok. Another Question : In a ticket, how can we modify the body after creation ? Thanks ! Henning Oschwald wrote:
Hi,
On Thu, Jun 08, 2006 at 10:31:44AM +0200, BATARD olivier wrote:
Since Yesterday, we have have an huge quantity of mail like this in the postmaster queue :
DBI::db=HASH(0x86ed664)->disconnect invalidates 1 active statement handle (either destroy statement handles or call finish on them before disconnecting) at /usr/share/otrs/Kernel/System/DB.pm line 219, <PRODUCT> line 4.
This seems to be a problem with the recent version of libdbd-mysql-perl in debian. You're using debian?
A bugreport for this issue exists: http://bugs.otrs.org/show_bug.cgi?id=1231
A dirty workaround is to comment out line 219 in ~otrs/Kernel/System/DB.pm, however I can not promise that this would not result in further problems.
Best regards
Henning
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On Thu, Jun 08, 2006 at 07:03:33PM +0200, Olivier BATARD wrote:
In a ticket, how can we modify the body after creation ?
You mean you whant to modify an existing article? That's not possible from within OTRS. You might modify an article directly in the database with an SQL query, but that's not advisable. regards Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!
Ok, we'll take care. Thanks a lot ! Olivier Henning Oschwald wrote:
On Thu, Jun 08, 2006 at 07:03:33PM +0200, Olivier BATARD wrote:
In a ticket, how can we modify the body after creation ?
You mean you whant to modify an existing article? That's not possible from within OTRS. You might modify an article directly in the database with an SQL query, but that's not advisable.
regards
Henning
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participants (4)
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BATARD olivier -
Henning Oschwald -
Olivier BATARD -
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