OK, I thought that this was the default. All of my agents receive all follow-up notifications, regardless of who is the owner. Could it be because all three of us are admins in OTRS as well? -- -- Steven May you have the peace and freedom that come from abandoning all hope of having a better past. --- - --- - - - - - - - -- - - - --- - ------ - - --- - - -- - - - -- - - - "Florian" wrote in message news:1132055889.7727.8.camel@localhost.localdomain... Hi, Did you find a solution ? I want all the agents from the queue to receive a notification for each follow-ups... how can i do this ? Thanks Florian Le mercredi 12 octobre 2005 à 11:04 +0200, Eric Brayet a écrit :

Hi,

I would like two agents to work on the same ticket. But only one agent can receive Follow-up notifications, since only one agent can lock a ticket.

Can an agent receive notifications for a ticket locked by another agent ?

Eric B. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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