If it doesn't happen automatically you should be able to create a notification event in the admin console Nathan Campbell Manager of Support and Systems Analysis Dallas Symphony Orchestra Morton H. Meyerson Symphony Center Schlegel Administrative Suites 2301 Flora Street Dallas, Texas 75201 817-966-5232 - cell 214-871-4026 - work -------------------------- Sent from my BlackBerry -----Original Message----- From: otrs-bounces@otrs.org To: otrs@otrs.org Sent: Sun Sep 12 11:36:27 2010 Subject: [otrs] Q. about sending notification after phone-ticket have been sent Hello all. I receive notification when e-mail based tickets have been sent. But this doesn't work when agent has created phone-based ticket. What should I do to enable this behaviour? Thank all for answer. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs