This is a notification from the Help Desk. On Jul 02, 2011 @ 02:50 pm, wodfer@gmail.com wrote: Thanks a lot! That did it! :-) /Andy ==Ticket History== On Jul 02, 2011 @ 02:50 pm, marc.nilius@otrs.com wrote: Hi Andy! You have to install the "iPhoneHandle" package on your OTRS system: ftp://ftp.otrs.org/pub/otrs/packages/iPhoneHandle-0.9.5.opm Greets, Marc Am 19.10.2010 09:52, schrieb Andy Wodfer:

Hi all,

Last week I got myself an iPhone 4 and was looking forward to start using the OTRS iPhone APP. However, I discovered that my OTRS 2.4.7 installation didn't have the required login file json.pl http://json.pl installed. Does anyone know why? I installed it from the FreeBSD ports system.

Can I download and install it later?

Thanks!

Andy

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-- Marc Nilius Research& Development OTRS AG Norsk-Data-Straße 1 D-61352 Bad Homburg T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann True Ownership and Control of Your Data: Free 30-day Trial for OTRS OnDemand: http://www.otrsondemand.com/ ------ On Jul 02, 2011 @ 02:49 pm, wodfer@gmail.com wrote: Hi all, Last week I got myself an iPhone 4 and was looking forward to start using the OTRS iPhone APP. However, I discovered that my OTRS 2.4.7 installation didn't have the required login file json.pl installed. Does anyone know why? I installed it from the FreeBSD ports system. Can I download and install it later? Thanks! Andy ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/688