Lock status of ticket in dashboard
Hello, Is there a way to indicate a ticket is locked in the dashboard view? Or tell if a ticket is locked? -- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com www.netwolves.com
On 06/28/2010 02:25 PM, Steve Clark wrote:
Hello,
Is there a way to indicate a ticket is locked in the dashboard view? Or tell if a ticket is locked?
Can someone tell me where I can find out what data items are available? If I put <td>$QData{"Owner"}</td> in AgentDashboardTicketGeneric.dtl it shows the owner of the ticket. I found this example in the otrs forum. My question is did the person know to use "Owner"? -- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com www.netwolves.com
On 06/29/2010 11:02 AM, Steve Clark wrote:
On 06/28/2010 02:25 PM, Steve Clark wrote:
Hello,
Is there a way to indicate a ticket is locked in the dashboard view? Or tell if a ticket is locked?
Can someone tell me where I can find out what data items are available? If I put
<td>$QData{"Owner"}</td> in AgentDashboardTicketGeneric.dtl it shows the owner of the ticket. I found this example in the otrs forum.
My question is did the person know to use "Owner"?
Ok, I found the answer at http://dev.otrs.org/ under Kernel::System::Ticket TicketGet() and Output/HTML/DashboardTicketGeneric.pm: my %Ticket = $Self->{TicketObject}->TicketGet( <td>$QData{"Lock"}</td> -- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com www.netwolves.com
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Steve Clark