On Fri, 2004-05-28 at 12:59, Robert Kehl wrote:

On Tuesday, May 25, 2004 8:49 PM Per Andreas Buer wrote:

...

Is it possible to give the customer access to all the tickets which are assigned to hers/his customer id?

This is the default behaviour.

Are you sure? :) I have two queues. "Foo" and "Todo::perbu". When customer Foo registers a ticket and the ticket shows up with customerid "Foo" the ticket is visible in the customer interface. When I move this ticket into my personal Queue (Todo::perbu) the customer looses sight of the ticket. I believe I have not done anything (yet) to achieve this behavior. -- There are only 10 different kinds of people in the world, those who understand binary, and those who don't.

On Tue, 2004-06-01 at 09:33, Robert Kehl wrote:

On Tuesday, June 01, 2004 9:09 AM Per Buer wrote:

...

When I move this ticket into my personal Queue (Todo::perbu) the customer looses sight of the ticket. I believe I have not done anything (yet) to achieve this behavior.

You have. Your Customer simply doesn't have access to your Queue Todo::perbu, which btw isn't your personal queue, but one of the system queues. The socalled Personal Queue, aka Custom Queue, is just a virtual container of several system queues. Get it?

Yupp. Finally. :)

To let your customer see your personal ToDo queue, s/he would have to be a member of the associated group. S/he can only see her/his own tickets, ie. the ones with the same CustomerID.

Ah. Now I get it. Good stuff. Thanks a million. -- There are only 10 different kinds of people in the world, those who understand binary, and those who don't.