is it possible to have a queue in two groups? what i am trying to achieve is the ability for: * userX to access queue1 * userY to access queue1 and 2 i can assign user rights fine - but its the permissions for the queue thats the problem can this be achieved without using the admin group? thanks in advance
Hi Adam, On Tue, Aug 24, 2004 at 04:06:56PM +1000, Adam Lee wrote:
is it possible to have a queue in two groups?
what i am trying to achieve is the ability for: * userX to access queue1 * userY to access queue1 and 2
i can assign user rights fine - but its the permissions for the queue thats the problem
can this be achieved without using the admin group?
Currently it's not possible to have a queue in two groups. This is a OTRS 2.0 feature. Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
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Martin Edenhofer