OTRS 1.1.3 / 1.2 charset problems (ISO8859-1 /utf-8) apache/Activ eDirectory
Hi folks.. During testing of OTRS I found that there was problems with the charset being used. I was originally using ISO8859-1 which worked fine, except when I retrieved customer info from Active Directory - then the norwegian specific character were messed up, but only in the fields extracted from LDAP/AD. If I changed to utf8, the problem was reversed. The info from AD looked fine, but the norwegian characters in the OTRS webpages were a mess. I've installed 1.2 beta in case the problem goes away, but it seems the same. However, I found that I'm not able to specify $Self->{DefaultCharset} = 'utf-8'; in Config.pm; I get an error 500: Server error! The server encountered an internal error and was unable to complete your request. Error message: Usage: Apache::RequestRec::BINMODE(r) at /opt/otrs//Kernel/System/Encode.pm line 223. .... I think the apache error went away when I disabled mod_perl, but I had the same character problems as well as poor performance :- ( I'm not a perl programmer, but I was thinking that perhaps it should be possible to convert the UTF-8 strings from AD to ISO8859-1 by modifying somewhere in the OTRS files...? I appreciate any tip that helps me solve the problem.... Thanks.. Eivind
Please provide a bug report on http://bugs.otrs.org/ - thank you.
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
On Wednesday, January 28, 2004 9:07 AM
Arnesen Eivind
Hi folks.. During testing of OTRS I found that there was problems with the charset being used. I was originally using ISO8859-1 which worked fine, except when I retrieved customer info from Active Directory - then the norwegian specific character were messed up, but only in the fields extracted from LDAP/AD.
If I changed to utf8, the problem was reversed. The info from AD looked fine, but the norwegian characters in the OTRS webpages were a mess.
I've installed 1.2 beta in case the problem goes away, but it seems the same. However, I found that I'm not able to specify $Self->{DefaultCharset} = 'utf-8'; in Config.pm; I get an error 500:
Server error!
The server encountered an internal error and was unable to complete your request.
Error message: Usage: Apache::RequestRec::BINMODE(r) at /opt/otrs//Kernel/System/Encode.pm line 223.
....
I think the apache error went away when I disabled mod_perl, but I had the same character problems as well as poor performance :- (
I'm not a perl programmer, but I was thinking that perhaps it should be possible to convert the UTF-8 strings from AD to ISO8859-1 by modifying somewhere in the OTRS files...?
I appreciate any tip that helps me solve the problem....
Thanks..
Eivind _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? => http://www.otrs.de/
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participants (2)
-
Arnesen Eivind -
Robert Kehl