OTRS 1.3 and bulkaction
Hello Guys, I just installed OTRS 1.3xCVS and I have a few questions about BulkAction utility (I think it is great) - Is it possible to "disable" that message: "ticket selected for BulkAction" ? We are working with a large amount of tickets and we need to click once again in order to close it and to go on. - After Click on BulkAction I can not set the "Next ticket state:", it is empty. Why ? - Is it possible to get an option in order to set "Bulk tickets are locked": Yes/No, because wright now they are locked by default. Regards, Daniel
Hi,
- Is it possible to "disable" that message: "ticket selected for BulkAction" ? We are working with a large amount of tickets and we need to click once again in order to close it and to go on.
Yes it is. You have to modify your /opt/otrs/Kernel/Output/HTML/<Theme directory>/AgentNavigationBar.dtl If you have the latest version of this file (1.32) you have to comment out the line 85: # alert('$Text{"Ticket selected for bulk action!"}');
- After Click on BulkAction I can not set the "Next ticket state:", it is empty. Why ?
We will test it...
- Is it possible to get an option in order to set "Bulk tickets are locked": Yes/No, because wright now they are locked by default.
Because of you are working with these tickets they have to be locked... But it is configurable via $Self->{'Move::ForceUnlockAfterMove'} = 1; in Config.pm. With this the tickets will be unlocked after move... Regards, Markus Ruecker -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Great ...working like a charm. Regards, Daniel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Markus Ruecker Sent: Wednesday, May 12, 2004 5:53 PM To: 'User questions and discussions about OTRS.' Subject: RE: [otrs] OTRS 1.3 and bulkaction Hi,
- Is it possible to "disable" that message: "ticket selected for BulkAction" ? We are working with a large amount of tickets and we need to click once again in order to close it and to go on.
Yes it is. You have to modify your /opt/otrs/Kernel/Output/HTML/<Theme directory>/AgentNavigationBar.dtl If you have the latest version of this file (1.32) you have to comment out the line 85: # alert('$Text{"Ticket selected for bulk action!"}');
- After Click on BulkAction I can not set the "Next ticket state:", it is empty. Why ?
We will test it...
- Is it possible to get an option in order to set "Bulk tickets are locked": Yes/No, because wright now they are locked by default.
Because of you are working with these tickets they have to be locked... But it is configurable via $Self->{'Move::ForceUnlockAfterMove'} = 1; in Config.pm. With this the tickets will be unlocked after move... Regards, Markus Ruecker -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/
participants (2)
-
Daniel Balan -
Markus Ruecker