Hi Stefan, On Sat, Nov 15, 2003 at 02:22:18PM +0100, Stefan Pampel wrote:

Is it possible to send a EMail? Not a response to a Ticket, but a single mail to one or more customers..

Yes, just answer a ticket via email (std. answers). To add std. answers to a queue go to AdminInterface -> Responses <-> Queue -> select a queue and add the "empty answer".

Best regards, Stefan mailto:stefanp@edo.uni-dortmund.de

Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388