I decided just to uninstall 2.4 and will install 3.x. Seems a lot easier :) Thank you, Garabed Yegavian -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: Wednesday, September 14, 2011 5:00 AM To: otrs@otrs.org Subject: otrs Digest, Vol 36, Issue 19 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Define "My Queue" for Agent Preferences from SysConfig (Jonathan Scheidell) 2. Upgrading from 2.4 to 3.0.10 (Garabed Yegavian) ---------------------------------------------------------------------- Message: 1 Date: Tue, 13 Sep 2011 16:38:29 +0000 From: Jonathan Scheidell Subject: [otrs] Define "My Queue" for Agent Preferences from SysConfig To: "'otrs@otrs.org'" Message-ID: <0FD41BF2A42F5E4E90A29015217426B906A7E2A8@USBCTDC001> Content-Type: text/plain; charset="us-ascii" Afternoon, I just started with OTRS and I'm very impressed with its flexibility. I'm looking to define the agent preferences globally to include a default "My Queue" selection. It looks like this can be defined from the admin section using the PreferencesGroups###CustomQueue, but I'm unsure of the syntax to use for the Key name and a cursory search of the forums and historic mailing list did not turn up my answer either. Thanks in advance, -- Jon Scheidell ______________________________________________________________________ This email has been scanned and certified safe by SpammerTrap(r). For Information please see http://www.spammertrap.com/ ______________________________________________________________________