Chris,

Are there any guides for customisation when it comes to adding new fields? I want to add some fields like Phone Number and so on to the customer addition form in the Agent view (the bit where they can add a new customer). I want to be able to set it up so it is easy to get the customers phone number when you go into phone call mode.

The answer to your question may be found here ... http://doc.otrs.org/2.1/en/html/c1463.html#customer-data Don't know about your second question. Hopefuly there are more knowledgeable users out there who will help. -->LQ

You can always "search" all tickets (in all queues with minimum RO rights on the queues) locked or not-locked -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Chris Watt Verzonden: woensdag 18 april 2007 5:39 Aan: User questions and discussions about OTRS.org Onderwerp: [otrs] Customisation Hi Guys, Are there any guides for customisation when it comes to adding new fields? I want to add some fields like Phone Number and so on to the customer addition form in the Agent view (the bit where they can add a new customer). I want to be able to set it up so it is easy to get the customers phone number when you go into phone call mode. Also, how do I allow managers to see tickets even when they are locked to a consultant? I want to be able to get to tickets that are locked in cases where customers complain, etc. Cheers! ~Chris _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/