On 23.12.2010, at 10:06, Alex Mihičinac wrote:

Hi all!

Is it possible to keep ticket number in bounced messages (maybe even with little hack)? Before I managed to hack otrs v2.1 to have that feature, but in OTRS 3.0.4-01"Subject generation" seems to be changed.

Any hint more than welcome.

Problem solved. If anyone interested in solution, just send me an e-mail. Best regards, Alex