Hmm... Was I supposed to run all of the db update scripts, i.e. 1.0->1.1->1.2->1.3->2.0? If so, this should really be noted in the UPGRADING readme. Braun On 11/10/05, Braun Brelin wrote:

I didn't go through the intermediate steps. The production system was on 1.0 and I downloaded 2.0.3 to the test machine.

Apparently, for some reason, the update script doesn't add the fields permission_key and permission_value to the group_user table.

Braun Brelin

On 11/10/05, Jim Wight wrote:

...

On Thu, 2005-11-10 at 16:46 +0000, Braun Brelin wrote:

...

hello all,

I've been trying to upgrade to OTRS 2.0.3 from OTRS 1 without any success. Basically I have the following scenario:

1. I have a system running SuSE Linux 9.3. 2. I installed OTRS 2.0.3 3. I tarred and gzip'ed the OTRS 1.0 DB from the OTRS 1.0 machine

4. I copied the tarball to my system and untarred it into /var/lib/mysql/otrs

5. I ran the upgrade instructions from OTRS as specified in:

http://cvs.otrs.org/viewcvs.cgi/otrs/UPGRADING?rev=1.16&content-type=text/vn...

including running the DBUpdate-to-2.0.mysql.sql script

What about the updates from 1.0 -> 1.1, 1.1 -> 1.2 and 1.2 -> 1.3? Did you do those as well?

I've recently been through the process of upgrading from 1.1 to 2.0.3, performing all those updates, and have not encountered any problems.

Jim

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What about people who didn't upgrade from 1.0 to 1.[123]? What about people who went directly from 1.0 to 2.0.3 and bypassed the entire 1.x tree? Braun On 11/11/05, Jim Wight wrote:

On Thu, 2005-11-10 at 17:08 +0000, Braun Brelin wrote:

...

Was I supposed to run all of the db update scripts, i.e. 1.0->1.1->1.2->1.3->2.0?

If so, this should really be noted in the UPGRADING readme.

I thought it was pretty well implied by 1.1's UPGRADING saying:

These instructions are for people upgrading OTRS from "1.0" to "1.1".

and 1.2's saying:

These instructions are for people upgrading OTRS from "1.1" to "1.2".

and so on.

Jim

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