Good day First I would like to apologize for contacting you this way, I subscribed with User questions and discussions about OTRS.org yesterday and I send 3 emails so far with no reply. I please request that you confirm that you received those emails _____ From: Volker.Lipper@de.mecglobal.com [mailto:Volker.Lipper@de.mecglobal.com] Sent: 26 April 2006 01:39 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Is it possible to purge all tickets and start newwithout losing the config? yes it is, search mailinglist for numbergenerator. the last given number is kept in a file that is named..... aaargh dont remeber, search mailinglist. Li otrs-bounces@otrs.org schrieb am 26.04.2006 13:21:15:

Is there a way to purge all tickets and restart the numbering?

After testing I want to delete everything in the system except the queues,users (config) and restart the number.

Additionally, is it possible to number from 1?

We would like to have a simple incremental number 1,2,3, etc ...

Thanks!

Paul _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f?r Ihr OTRS System? => http://www.otrs.de/