Looking for _fast_ GUI to Delete and Closed Tickets
Hello List, we have LOT of open and new Tickets in our System. About 80% of it is useless or spam. Is there a GUI which is a little faster and better to use than the Webinterface? We mainly want to Delete (spam) or Close Tickets (obsoltete stuff). Thanks, Mario
Hi Mario,
-----Original Message----- Hello List,
we have LOT of open and new Tickets in our System. About 80% of it is useless or spam. Is there a GUI which is a little faster and better to use than the Webinterface?
We mainly want to Delete (spam) or Close Tickets (obsoltete stuff).
It sounds to me like you are trying to make a vacuum cleaner make coffee. Why not use a spamfilter on the mailbox you are using with OTRS? It saves you the trouble of having to delete spam by hand. We only get about 3 to 4 spam messages in OTRS a day. Regards, Arnold
why not set up a job on the Generic Agent to delete these tickets? It
will take a while as I think it closes/deletes 500 tickets a shot but
might be a solution.
On Tue, Jun 24, 2008 at 3:15 PM, ml@bortal.de
Hi Arnold,
Arnold Ligtvoet schrieb:
Hi Mario,
-----Original Message----- Hello List,
we have LOT of open and new Tickets in our System. About 80% of it is useless or spam. Is there a GUI which is a little faster and better to use than the Webinterface?
We mainly want to Delete (spam) or Close Tickets (obsoltete stuff).
It sounds to me like you are trying to make a vacuum cleaner make coffee.
Its really not that complicated. Its worth asking anyway, isnt it?
Why not use a spamfilter on the mailbox you are using with OTRS? It saves you the trouble of having to delete spam by hand. We only get about 3 to 4 spam messages in OTRS a day.
Now we dont get spam or system mails anymore at all. But we have loads of spam in our system from the past. So your advice does not help here at all ;-)
Cheers, Mario
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ml@bortal.de wrote:
Now we dont get spam or system mails anymore at all. But we have loads of spam in our system from the past. So your advice does not help here at all ;-)
Have you tried looking at the GenericAgent to go through and identify the emails and either delete or close them? http://doc.otrs.org/2.2/en/html/x1149.html Steve -- Steven Carr Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573 Specialist Reseller of the year - CRN Channel Awards 2007
participants (4)
-
Arnold Ligtvoet -
djtzar -
ml＠bortal.de -
Steven Carr