Check the apache config setting for LimitRequestBody. This is the control mechanism in apache for the maximum size of any POST data. Default is 0 - which means no limits. Most likely, this is set to a 5 MB limit in httpd.conf on your web server. Regards, Thomas

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Dave Hill Sent: Tuesday, February 28, 2006 6:11 PM To: otrs@otrs.org Subject: [otrs] Attaching large files via Customer web interface.

Hi

I, like lots of people it would appear, am having trouble with attaching large files to tickets.

In my case, I am only testing OTRS and I have found that if you try to create a ticket and attach a file of more than 5Mb, then the Apache process handing the request goes into a loop and eats all the available memory until the Linux OOM killer terminates it.

I have changed the MySQL config variable from 1M to 10M (before doing this, I got the "Got a bigger packet" message) and I can successfully attach a 4.8Mb file.

I have now changed the Ticket::Storage config to use the FS module and the same thing still happens, a 4.8Mb attachment works and is stored in the file system, a 5.7Mb attachment causes the Apache process to die.

Something the same was briefly discussed in http://www.mail-archive.com/otrs@otrs.org/msg04089.html but that got sidetracked into browsers and firewalls etc.

Running OTRS 2.0.4 on Suse Linux 9.3.

Dave

-- Dave Hill Newnham Research Ltd

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