Getting New posts to a Queue to email someone

5 Sep
2003
5 Sep
'03
5:01 p.m.
Hi All, Does anyone know a quick way to get new tickets entered into queue by a user to email someone? I'd need this because people do not have a habit of checking OTRS everyday. thanks Jim

7 Sep
7 Sep
3:21 p.m.
Am Fre, 2003-09-05 um 19.01 schrieb jim:
Hi All,
Does anyone know a quick way to get new tickets entered into queue by a user to email someone?
I'd need this because people do not have a habit of checking OTRS everyday.
Just ust the "New ticket notification" feature: You users have to make the desired queue(s) their custom queues (shouldn't be a problem, as they are supposed to work in that queue then) and then switch on the above quoted feature. All settings take place in the AgentPref area. hth, Robert Kehl
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jim
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Robert Kehl