integration inventory
With automatic inventory program that integrates 2.4.5 OTRS: ITSM 1.3 to update the changes that occur in IT assets ?
Hi Mario,
Oh yeah, that would be good!
I guess there is no tool out there currently that 'natively'
integrates with OTRS. We do have customers that create .csv files from
different discovery tools, and that are imported via a cron job every
x hours.
Hope this helps,
((enjoy))
-
Michiel Beijen
R&D
OTRS AG
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On Thu, Dec 3, 2009 at 4:59 AM, Mario Pellegrini
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Hi Michiel, On 04.12.2009, at 08:58, Michiel Beijen wrote:
Oh yeah, that would be good!
I partially agree. The CI Database shouldn't be changed automatically in an controlled environment. Other wise the Configuration Management, Change Management and other processes rely on the correctness of automated changes in the CI Database which I do not recommend!!!!
I guess there is no tool out there currently that 'natively' integrates with OTRS. We do have customers that create .csv files from different discovery tools, and that are imported via a cron job every x hours.
And in most cases these CSV files have to be validated by Configuration Management processes. Just to draw a line, a automated import should always be organized outside OTRS as it is currently! Other formats for the im-/exports are welcome of course ;-) Also some predefined Import-APIs for most common tools like "Whatsup", "Spider", "IMSware", etc ... are pretty usefull and welcome. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net https://webint.cryptonode.de / a Fractal project
participants (3)
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Mario Pellegrini -
Michiel Beijen -
Nils Leideck - ITSM