Hi, Here's my problem. My office uses MS Exchange as its primary e-mail provider. We have a previously created distribution list called DL WEBSUPPORT, that used to send mail to a group of individuals, but now sends mail to a single UNIX address called websupport@mymachine.mydomain.com (name changed to protect the innocent). The addressee "websupport" is an alias for the "otrs" account. The mail sent to DL WEBSUPPORT correctly makes it into OTRS, but I can't get it to go the correct queue. If I look at the e- mail "to" line, I was expecting to see "websupport@mymachine.mydomain.com", but instead I see: To: "DL WEBSUPPORT" So I tried adding a filter: From: DL WEBSUPPORT X-OTRS-Queue: websupport But the e-mails still go into the "Raw" queue, not the "websupport" queue. Can someone offer any advice? Thanks, Stan