Couple of questions as well: 1) If I generate or create a ticket via 'PhoneView', it correctly assigns me ownership of the ticket, but does not lock it. Is there any way I can default the 'PhoneView' ticket generation behavior to auto-lock? 2) What does the 'Select Box' section do? 3) Do we have the ability to remove unnecessary Charsets from the system? Jake Covert www.jakecovert.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Hi Jake, On Tue, Feb 18, 2003 at 07:58:18AM -0500, Covert, Jake wrote:
1) If I generate or create a ticket via 'PhoneView', it correctly assigns me ownership of the ticket, but does not lock it. Is there any way I can default the 'PhoneView' ticket generation behavior to auto-lock?
I added a new config option "PhoneDefaultNewLock" for this (CVS 1.1 tree).
2) What does the 'Select Box' section do?
You can do SQL selects on the otrs database.
3) Do we have the ability to remove unnecessary Charsets from the system?
Set the Charsets to invalid. -=> I would leave the Charsets valid because it's not bad to have the Charsets.
Jake Covert
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Noch 207 Tage bis zum Gäubodenvolksfest! ;-)
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Covert, Jake -
Martin Edenhofer