Yeah, thought so too. I just tested it and that seem to work. Thanks, Fairuz

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Marco Vannini 07/10/09 4:52 PM >>> Hi, the last RW override all others. you should stop to create probably

On Fri, Jul 10, 2009 at 10:46 AM, OTRS otrs@ens.com.my> wrote: Good day, I am having problem with user permission, I have set agent permission to a group as follows; ro - yes move_into - yes create - yes owner - no priority - no rw - yes After submitting, the ownership and priority change to yes. How do i ensure that the agent doesn't have the permission to change the ownership. The agent should be able to read and update ticket, move ticket into queue and finally create it. I tried a couple of time to change it but doesn't seem to work. Pls help. Thanks, Fairuz --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/