SLA is "Service Level Agreement". Tom Martinson ABN 12R Dale Street Waltham, MA C - 636.697.6755 tom@a-bb.net www.a-bb.net ----- Original Message ----- From: jaubert@26.cerfrance.fr To: "User questions and discussions about OTRS." Sent: Thursday, January 21, 2010 9:21:43 AM GMT -05:00 US/Canada Eastern Subject: [otrs] what does mean SAL in french ? Hi, I try to understand time management and SLA in OTRS, but my english is poor ! So anyone could explain what does SLA mean, please ? best regards Jerome --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

* Marco Vannini :

*http://fr.wikipedia.org/wiki/Service_level_agreement*

Wikipédia ne possède pas d'article avec ce nom. :) Which doesn't suprise me, given the state of french IT I had the extreme displeasure to get into contact with :( -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de

Thank you for your answers, i didn't think to search in wikipedia Best regards Jerome Marco Vannini A Envoyé par : "User questions and discussions otrs-bounces@otrs about OTRS." .org cc Objet 21/01/2010 15:41 Re: [otrs] what does mean SAL in french ? Veuillez répondre à "User questions and discussions about OTRS." Hi Jerome: en.wikipedia.org/wiki/Service_level_agreement Probrably there's a frech version: http://fr.wikipedia.org/wiki/Service_level_agreement MV On Thu, Jan 21, 2010 at 3:21 PM, wrote: Hi, I try to understand time management and SLA in OTRS, but my english is poor ! So anyone could explain what does SLA mean, please ? best regards Jerome --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/