Hi all, We have OTRS 1.3.1 working pretty well for our needs, except one point that would help us a lot: Is it possible to show only the "first content" of a ticket in ticket overview ? Actually, when we add a note we have the Subject "Note!" and the Body from the Note, which doesnt help us in our case. We'd like to see the subject and body from the original ticket. Any suggestions ? regards Franz ______________________________________ Inflex - installed on mailserver for domain @technikum-wien.at Queries to: log@technikum-wien.at