hi, unfortunately this wouldn't do the trick. once a support incident is closed I would like to send the customer a mail with a link to a form (which deals with the quality of our support). so there is no "hook" or trigger where I could insert such a function? thanks, marc --

Von: Wes Plate Antworten an: "User questions and discussions about OTRS." Datum: Tue, 10 Aug 2004 22:45:21 -0700 An: OTRS Betreff: Re: [otrs] a couple of questions

On 8/10/04 9:49 AM, "Marc Schlaile" wrote:

...

the second question I have is about the auto responses. in fact I would like to send an email to the customer once his ticket has been closed. how can I do that?

Afaik, the only way to do this is to reply to the customer and set Closed as the next action after your response.

-- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com