Hi, I wanted to create a new template, not just a button on the same page, but a new designed template that had it's own button on the CustomerTicketOverview page. So, when you click this button, you have a new designed page, and the Action=OtherCustomerTicketMessage This process caused me to add configuration to the Config.pm and create a OtherCustomerTicketMessage.pm file under /Kernel/Modules But, when I click on the Submit button nothing happens. Any clues or way to direct me to debug this? Thanks, Kamran