Hello, We put the following in otrs/Kernel/Config.pm: # Format of the standard response $Self->{ResponseFormat} = '$Data{"Salutation"} $Data{"StdResponse"} $Data{"Signature"} $Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"} '; Hope this helps, Sandy _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Strange, PJ (Philippa) Sent: Wednesday, September 15, 2004 6:13 AM To: 'otrs@otrs.org' Subject: [otrs] response content ordering Hi I've created several responses in a particular queue but the text in the response is being added at the bottom of the message ie after the content of the original. Is it possible to place the original email at the bottom of the response? What script composes the response? Thanks Philippa Strange