Hello, I have tried to setup OTRS on FreeBSD with qmail. Everything has worked except getting the mail to go into OTRS. When I send mail to my account that is attached to OTRS I get this error message. May 3 20:52:45 copper qmail: 1052020365.543059 delivery 10967: deferral: Invali d_conversion_in_sprintf:_"_v"_at_/usr/local/www/data-dist/otrs/Kernel/System/Log .pm_line_97./ERROR:_OTRS-PM-10_Perl:__vd_OS:_freebsd_Time:_Sat_May__3_20:52:45_2 003//_Message:_Can't_write_/usr/local/www/data/otrs/var/log/TicketCounter.log:_P ermission_denied//_Traceback_(78010):_/___Module:_Kernel::System::Ticket::Number ::DateChecksum::CreateTicketNr_(v1.8)_Line:_95/___Module:_Kernel::System::PostMa ster::NewTicket::Run_(v1.38)_Line:_76/___Module:_Kernel::System::PostMaster::Run _(v1.31)_Line:_229/___Module:_/usr/local/www/data-dist/otrs/bin/PostMaster.pl_(v 1.13)_Line:_89//Can't_write_/usr/local/www/data/otrs/var/log/TicketCounter.log:_ _at_/usr/local/www/data-dist/otrs/Kernel/System/Ticket/Number/DateChecksum.pm_li ne_99./ Any suggestions on how to fix this? thanks, Taki
Hi Taki, On Sat, May 03, 2003 at 09:05:43PM -0700, Taki Shirayanagi wrote:
I have tried to setup OTRS on FreeBSD with qmail. Everything has worked except getting the mail to go into OTRS. When I send mail to my account that is attached to OTRS I get this error message.
May 3 20:52:45 copper qmail: 1052020365.543059 delivery 10967: deferral: Invali d_conversion_in_sprintf:_"_v"_at_/usr/local/www/data-dist/otrs/Kernel/System/Log .pm_line_97./ERROR:_OTRS-PM-10_Perl:__vd_OS:_freebsd_Time:_Sat_May__3_20:52:45_2 003//_Message:_Can't_write_/usr/local/www/data/otrs/var/log/TicketCounter.log:_P ermission_denied//_Traceback_(78010):_/___Module:_Kernel::System::Ticket::Number ::DateChecksum::CreateTicketNr_(v1.8)_Line:_95/___Module:_Kernel::System::PostMa ster::NewTicket::Run_(v1.38)_Line:_76/___Module:_Kernel::System::PostMaster::Run _(v1.31)_Line:_229/___Module:_/usr/local/www/data-dist/otrs/bin/PostMaster.pl_(v 1.13)_Line:_89//Can't_write_/usr/local/www/data/otrs/var/log/TicketCounter.log:_ _at_/usr/local/www/data-dist/otrs/Kernel/System/Ticket/Number/DateChecksum.pm_li ne_99./
Any suggestions on how to fix this?
Your qmail process can't write "/usr/local/www/data/otrs/var/log/TicketCounter.log"! This is the ticket number counter (need to be writable for qmail process and httpd process).
Taki
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.
Have you tried to execute /otrs/bin/SetPermissions.sh Might help, as the error states 'Permission denied', You may also think about switching to Syslog, if you have a syslog server ready. You do so by changing this line in your config.pm: $Self->{LogModule} = 'Kernel::System::Log::File'; to this: $Self->{LogModule} = 'Kernel::System::Log::SysLog'; Hope this helps, Robert
-----Ursprungliche Nachricht----- Von: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org]Im Auftrag von Taki Shirayanagi Gesendet: Sonntag, 4. Mai 2003 06:06 An: otrs@otrs.org Betreff: [otrs] OTRS on FreeBSD with qmail
Hello, I have tried to setup OTRS on FreeBSD with qmail. Everything has worked except getting the mail to go into OTRS. When I send mail to my account that is attached to OTRS I get this error message.
May 3 20:52:45 copper qmail: 1052020365.543059 delivery 10967: deferral: Invali d_conversion_in_sprintf:_"_v"_at_/usr/local/www/data-dist/otrs/Ker nel/System/Log .pm_line_97./ERROR:_OTRS-PM-10_Perl:__vd_OS:_freebsd_Time:_Sat_May __3_20:52:45_2 003//_Message:_Can't_write_/usr/local/www/data/otrs/var/log/Ticket Counter.log:_P ermission_denied//_Traceback_(78010):_/___Module:_Kernel::System:: Ticket::Number ::DateChecksum::CreateTicketNr_(v1.8)_Line:_95/___Module:_Kernel:: System::PostMa ster::NewTicket::Run_(v1.38)_Line:_76/___Module:_Kernel::System::P ostMaster::Run _(v1.31)_Line:_229/___Module:_/usr/local/www/data-dist/otrs/bin/Po stMaster.pl_(v 1.13)_Line:_89//Can't_write_/usr/local/www/data/otrs/var/log/Ticke tCounter.log:_ _at_/usr/local/www/data-dist/otrs/Kernel/System/Ticket/Number/Date Checksum.pm_li ne_99./
Any suggestions on how to fix this? thanks, Taki _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
participants (3)
-
Martin Edenhofer -
Robert Kehl -
Taki Shirayanagi