Hi Carlos, first of all you have to prove these complaints. View the relevant ticket history and the OTRS-logging. I don't think that your OTRS acts like you described. Bye, Alex Carlos A. Cardona Gomez schrieb:

Hi,

I'm using OTRS 2.0.3.

One of the agents is complaining because OTRS is sending a ticket reminder, even after closing the ticket and even after changing the owner!...

Anybody knows what can i do to stop that?

Thanks,

Carlos Cardona