Wow, this is proving annoying to do.. Taking more effort than I expected, the perl installed is multi-threaded.... Can you paste your otrs.checkmodules? This is mine: CGI ... ok Date::Pcalc ... not installed! Date::Format ... not installed! DBI ... ok DBD::mysql ... not installed! Digest::MD5 ... ok Crypt::PasswdMD5 ... not installed! LWP::UserAgent ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... version 0.60 is not useable with OTRS. Please use an older or an newer one. Net::POP3 ... ok Net::LDAP ... ok Net::SMTP ... ok Authen::SASL ... ok GD ... not installed! (for stats - not required) GD::Text ... not installed! (for stats - not required) GD::Graph ... not installed! (for stats - not required) GD::Graph::lines ... not installed! (for stats - not required) GD::Text::Align ... not installed! (for stats - not required) XML::Parser ... ok PDF::API2 ... not installed! (for PDF output - not required) Compress::Zlib ... ok UGH. Well good news is I have a support contract, where they say they support "OS X". -Andy On 11/4/07 11:00 AM, "Manoj Patwardhan" wrote:

Thanks Andy! Your help is greatly appreciated.

- Manoj Patwardhan

On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote:

...

dude, leopard has been out for a week.. us experts havent had a chance to test yet, although it should work. major difference that i can think of being apache.

ill be running through an install on my dev environment with leopard and will try to replicate your issue. only thing is i use mysql instead of postgress.

-Andy Lubel

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Manoj Patwardhan Sent: Sunday, November 04, 2007 9:40 AM To: otrs@otrs.org Subject: [otrs] Creating a new user agent (Postgres, Mac OSX)

I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard) and want to use Postgres as the back end.

I followed instructions and was able to eventually log in as root@localhost and create groups and roles. However, when I try to create a new user agent, nothing happens. I looked at the Apache (2.2) error log and the message I see is the following:

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov 4 09:22:10 2007, referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Message: Need UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Traceback (858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7) Line: 49, referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670, referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: / Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47, referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer: http://expsupport/otrs/index.pl?Action=AdminUser

Any ideas what might be going on? I get a similar log when I try to create a new customer account (using customer.pl).

Thanks! -- Manoj Patwardhan _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Hi Andy, Here's the result of my running otrs.checkmodules: CGI ... ok Date::Pcalc ... ok Date::Format ... ok DBI ... ok DBD::mysql ... not installed! (required - use "perl -MCPAN - e shell;") Digest::MD5 ... ok Crypt::PasswdMD5 ... ok LWP::UserAgent ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... ok Net::POP3 ... ok Net::LDAP ... ok Net::SMTP ... ok Authen::SASL ... ok GD ... ok GD::Text ... ok GD::Graph ... ok GD::Graph::lines ... ok GD::Text::Align ... ok XML::Parser ... ok PDF::API2 ... ok Compress::Zlib ... ok Note that I am using Postgres so I shouldn't really need DBD::mysql. Thanks, - Manoj On Nov 5, 2007, at 5:48 PM, Andy Lubel wrote:

Wow, this is proving annoying to do.. Taking more effort than I expected, the perl installed is multi-threaded....

Can you paste your otrs.checkmodules?

This is mine:

CGI ... ok Date::Pcalc ... not installed! Date::Format ... not installed! DBI ... ok DBD::mysql ... not installed! Digest::MD5 ... ok Crypt::PasswdMD5 ... not installed! LWP::UserAgent ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... version 0.60 is not useable with OTRS. Please use an older or an newer one. Net::POP3 ... ok Net::LDAP ... ok Net::SMTP ... ok Authen::SASL ... ok GD ... not installed! (for stats - not required) GD::Text ... not installed! (for stats - not required) GD::Graph ... not installed! (for stats - not required) GD::Graph::lines ... not installed! (for stats - not required) GD::Text::Align ... not installed! (for stats - not required) XML::Parser ... ok PDF::API2 ... not installed! (for PDF output - not required) Compress::Zlib ... ok

UGH. Well good news is I have a support contract, where they say they support "OS X".

-Andy

On 11/4/07 11:00 AM, "Manoj Patwardhan" wrote:

...

Thanks Andy! Your help is greatly appreciated.

- Manoj Patwardhan

On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote:

...

dude, leopard has been out for a week.. us experts havent had a chance to test yet, although it should work. major difference that i can think of being apache.

ill be running through an install on my dev environment with leopard and will try to replicate your issue. only thing is i use mysql instead of postgress.

-Andy Lubel

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Manoj Patwardhan Sent: Sunday, November 04, 2007 9:40 AM To: otrs@otrs.org Subject: [otrs] Creating a new user agent (Postgres, Mac OSX)

I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard) and want to use Postgres as the back end.

I followed instructions and was able to eventually log in as root@localhost and create groups and roles. However, when I try to create a new user agent, nothing happens. I looked at the Apache (2.2) error log and the message I see is the following:

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov 4 09:22:10 2007, referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Message: Need UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Traceback (858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7) Line: 49, referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670, referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: / Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47, referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer: http://expsupport/otrs/index.pl?Action=AdminUser

Any ideas what might be going on? I get a similar log when I try to create a new customer account (using customer.pl).

Thanks! -- Manoj Patwardhan _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Can you give me any insight into how you installed the needed modules or did you upgrade your OSX to a later version without erasing the disk?

It was a clean install of Leopard (after erasing the disk). To install the modules I used the CPAN shell running as root. It just worked first shot.

Im having a hell of a time just installing Date::Pcalc..

What architecture are you on, PPC or Intel?

Intel. - Manoj

On 11/6/07 8:52 AM, "Manoj Patwardhan" wrote:

...

Hi Andy,

Here's the result of my running otrs.checkmodules:

CGI ... ok Date::Pcalc ... ok Date::Format ... ok DBI ... ok DBD::mysql ... not installed! (required - use "perl - MCPAN - e shell;") Digest::MD5 ... ok Crypt::PasswdMD5 ... ok LWP::UserAgent ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... ok Net::POP3 ... ok Net::LDAP ... ok Net::SMTP ... ok Authen::SASL ... ok GD ... ok GD::Text ... ok GD::Graph ... ok GD::Graph::lines ... ok GD::Text::Align ... ok XML::Parser ... ok PDF::API2 ... ok Compress::Zlib ... ok

Note that I am using Postgres so I shouldn't really need DBD::mysql.

Thanks, - Manoj

On Nov 5, 2007, at 5:48 PM, Andy Lubel wrote:

...

Wow, this is proving annoying to do.. Taking more effort than I expected, the perl installed is multi-threaded....

Can you paste your otrs.checkmodules?

This is mine:

CGI ... ok Date::Pcalc ... not installed! Date::Format ... not installed! DBI ... ok DBD::mysql ... not installed! Digest::MD5 ... ok Crypt::PasswdMD5 ... not installed! LWP::UserAgent ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... version 0.60 is not useable with OTRS. Please use an older or an newer one. Net::POP3 ... ok Net::LDAP ... ok Net::SMTP ... ok Authen::SASL ... ok GD ... not installed! (for stats - not required) GD::Text ... not installed! (for stats - not required) GD::Graph ... not installed! (for stats - not required) GD::Graph::lines ... not installed! (for stats - not required) GD::Text::Align ... not installed! (for stats - not required) XML::Parser ... ok PDF::API2 ... not installed! (for PDF output - not required) Compress::Zlib ... ok

UGH. Well good news is I have a support contract, where they say they support "OS X".

-Andy

On 11/4/07 11:00 AM, "Manoj Patwardhan" wrote:

...

Thanks Andy! Your help is greatly appreciated.

- Manoj Patwardhan

On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote:

...

dude, leopard has been out for a week.. us experts havent had a chance to test yet, although it should work. major difference that i can think of being apache.

ill be running through an install on my dev environment with leopard and will try to replicate your issue. only thing is i use mysql instead of postgress.

-Andy Lubel

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Manoj Patwardhan Sent: Sunday, November 04, 2007 9:40 AM To: otrs@otrs.org Subject: [otrs] Creating a new user agent (Postgres, Mac OSX)

I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard) and want to use Postgres as the back end.

I followed instructions and was able to eventually log in as root@localhost and create groups and roles. However, when I try to create a new user agent, nothing happens. I looked at the Apache (2.2) error log and the message I see is the following:

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov 4 09:22:10 2007, referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Message: Need UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Traceback (858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7) Line: 49, referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670, referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: / Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47, referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer: http://expsupport/otrs/index.pl?Action=AdminUser

Any ideas what might be going on? I get a similar log when I try to create a new customer account (using customer.pl).

Thanks! -- Manoj Patwardhan _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Yeah, I'm still PPC here and its a little different than the intel perl I suspect.

xservedev:~ root# perl --version

This is perl, v5.8.8 built for darwin-thread-multi-2level

What's yours say?

Same: This is perl, v5.8.8 built for darwin-thread-multi-2level - Manoj

On 11/6/07 10:18 AM, "Manoj Patwardhan" wrote:

...

...

Can you give me any insight into how you installed the needed modules or did you upgrade your OSX to a later version without erasing the disk?

It was a clean install of Leopard (after erasing the disk).

To install the modules I used the CPAN shell running as root. It just worked first shot.

...

Im having a hell of a time just installing Date::Pcalc..

What architecture are you on, PPC or Intel?

Intel.

- Manoj

...

On 11/6/07 8:52 AM, "Manoj Patwardhan" wrote:

...

Hi Andy,

Here's the result of my running otrs.checkmodules:

CGI ... ok Date::Pcalc ... ok Date::Format ... ok DBI ... ok DBD::mysql ... not installed! (required - use "perl - MCPAN - e shell;") Digest::MD5 ... ok Crypt::PasswdMD5 ... ok LWP::UserAgent ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... ok Net::POP3 ... ok Net::LDAP ... ok Net::SMTP ... ok Authen::SASL ... ok GD ... ok GD::Text ... ok GD::Graph ... ok GD::Graph::lines ... ok GD::Text::Align ... ok XML::Parser ... ok PDF::API2 ... ok Compress::Zlib ... ok

Note that I am using Postgres so I shouldn't really need DBD::mysql.

Thanks, - Manoj

On Nov 5, 2007, at 5:48 PM, Andy Lubel wrote:

...

Wow, this is proving annoying to do.. Taking more effort than I expected, the perl installed is multi-threaded....

Can you paste your otrs.checkmodules?

This is mine:

CGI ... ok Date::Pcalc ... not installed! Date::Format ... not installed! DBI ... ok DBD::mysql ... not installed! Digest::MD5 ... ok Crypt::PasswdMD5 ... not installed! LWP::UserAgent ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... version 0.60 is not useable with OTRS. Please use an older or an newer one. Net::POP3 ... ok Net::LDAP ... ok Net::SMTP ... ok Authen::SASL ... ok GD ... not installed! (for stats - not required) GD::Text ... not installed! (for stats - not required) GD::Graph ... not installed! (for stats - not required) GD::Graph::lines ... not installed! (for stats - not required) GD::Text::Align ... not installed! (for stats - not required) XML::Parser ... ok PDF::API2 ... not installed! (for PDF output - not required) Compress::Zlib ... ok

UGH. Well good news is I have a support contract, where they say they support "OS X".

-Andy

On 11/4/07 11:00 AM, "Manoj Patwardhan" wrote:

...

Thanks Andy! Your help is greatly appreciated.

- Manoj Patwardhan

On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote:

> dude, leopard has been out for a week.. us experts havent had a > chance > to test yet, although it should work. major difference that i > can > think > of being apache. > > ill be running through an install on my dev environment with > leopard > and > will try to replicate your issue. only thing is i use mysql > instead > of > postgress. > > > -Andy Lubel > > > > > -----Original Message----- > From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On > Behalf > Of > Manoj Patwardhan > Sent: Sunday, November 04, 2007 9:40 AM > To: otrs@otrs.org > Subject: [otrs] Creating a new user agent (Postgres, Mac OSX) > > I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard) and > want > to > use Postgres as the back end. > > I followed instructions and was able to eventually log in as > root@localhost and create groups and roles. However, when I > try to > create a new user agent, nothing happens. I looked at the Apache > (2.2) > error log and the message I see is the following: > > ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov 4 > 09:22:10 > 2007, referer: http://expsupport/otrs/index.pl?Action=AdminUser > [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer: > http://expsupport/otrs/index.pl?Action=AdminUser > [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Message: > Need > UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser > [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer: > http://expsupport/otrs/index.pl?Action=AdminUser > [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Traceback > (858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser > [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: > Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7) Line: > 49, > referer: http://expsupport/otrs/index.pl?Action=AdminUser > [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: > Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer: > http://expsupport/otrs/index.pl?Action=AdminUser > [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: > Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer: > http://expsupport/otrs/index.pl?Action=AdminUser > [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: > Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670, > referer: > http://expsupport/otrs/index.pl?Action=AdminUser > [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] > Module: / > Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81) Line: > 47, > referer: http://expsupport/otrs/index.pl?Action=AdminUser > [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer: > http://expsupport/otrs/index.pl?Action=AdminUser > > Any ideas what might be going on? I get a similar log when I try > to > create a new customer account (using customer.pl). > > Thanks! > -- > Manoj Patwardhan > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > >

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Andy Lubel Application Administrator / IT Department

GTSI Corp. 3901 Stonecroft Boulevard Chantilly, VA 20151 Tel: 1.800.999.GTSI ext.2309 Dir: 703.502.2309 Andy.Lubel@gtsi.com --

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

Im still having a HELL of a time getting the built in perl to CPAN me up some needed OTRS modules. Just got approval for testing with a userland perl (activeperl). Should have that done today and I will hopefully not get the same problem as you so we can say you did something wrong :) That would really stink if OTRS just didn't work in Leopard.. -Andy On 11/8/07 8:38 PM, "Manoj Patwardhan" wrote:

Hi Andy,

FWIW, I tried the installation with MySQL and get the same error as I did before with Postgres. Just cannot create a user agent.

Thanks, Manoj

On Nov 6, 2007, at 10:21 AM, Andy Lubel wrote:

...

Yeah, I'm still PPC here and its a little different than the intel perl I suspect.

xservedev:~ root# perl --version

This is perl, v5.8.8 built for darwin-thread-multi-2level

What's yours say?

On 11/6/07 10:18 AM, "Manoj Patwardhan" wrote:

...

...

Can you give me any insight into how you installed the needed modules or did you upgrade your OSX to a later version without erasing the disk?

It was a clean install of Leopard (after erasing the disk).

To install the modules I used the CPAN shell running as root. It just worked first shot.

...

Im having a hell of a time just installing Date::Pcalc..

What architecture are you on, PPC or Intel?

Intel.

- Manoj

...

On 11/6/07 8:52 AM, "Manoj Patwardhan" wrote:

...

Hi Andy,

Here's the result of my running otrs.checkmodules:

CGI ... ok Date::Pcalc ... ok Date::Format ... ok DBI ... ok DBD::mysql ... not installed! (required - use "perl - MCPAN - e shell;") Digest::MD5 ... ok Crypt::PasswdMD5 ... ok LWP::UserAgent ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... ok Net::POP3 ... ok Net::LDAP ... ok Net::SMTP ... ok Authen::SASL ... ok GD ... ok GD::Text ... ok GD::Graph ... ok GD::Graph::lines ... ok GD::Text::Align ... ok XML::Parser ... ok PDF::API2 ... ok Compress::Zlib ... ok

Note that I am using Postgres so I shouldn't really need DBD::mysql.

Thanks, - Manoj

On Nov 5, 2007, at 5:48 PM, Andy Lubel wrote:

...

Wow, this is proving annoying to do.. Taking more effort than I expected, the perl installed is multi-threaded....

Can you paste your otrs.checkmodules?

This is mine:

CGI ... ok Date::Pcalc ... not installed! Date::Format ... not installed! DBI ... ok DBD::mysql ... not installed! Digest::MD5 ... ok Crypt::PasswdMD5 ... not installed! LWP::UserAgent ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... version 0.60 is not useable with OTRS. Please use an older or an newer one. Net::POP3 ... ok Net::LDAP ... ok Net::SMTP ... ok Authen::SASL ... ok GD ... not installed! (for stats - not required) GD::Text ... not installed! (for stats - not required) GD::Graph ... not installed! (for stats - not required) GD::Graph::lines ... not installed! (for stats - not required) GD::Text::Align ... not installed! (for stats - not required) XML::Parser ... ok PDF::API2 ... not installed! (for PDF output - not required) Compress::Zlib ... ok

UGH. Well good news is I have a support contract, where they say they support "OS X".

-Andy

On 11/4/07 11:00 AM, "Manoj Patwardhan" wrote:

> Thanks Andy! Your help is greatly appreciated. > > - Manoj Patwardhan > > On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote: > >> dude, leopard has been out for a week.. us experts havent had a >> chance >> to test yet, although it should work. major difference that i >> can >> think >> of being apache. >> >> ill be running through an install on my dev environment with >> leopard >> and >> will try to replicate your issue. only thing is i use mysql >> instead >> of >> postgress. >> >> >> -Andy Lubel >> >> >> >> >> -----Original Message----- >> From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On >> Behalf >> Of >> Manoj Patwardhan >> Sent: Sunday, November 04, 2007 9:40 AM >> To: otrs@otrs.org >> Subject: [otrs] Creating a new user agent (Postgres, Mac OSX) >> >> I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard) and >> want >> to >> use Postgres as the back end. >> >> I followed instructions and was able to eventually log in as >> root@localhost and create groups and roles. However, when I >> try to >> create a new user agent, nothing happens. I looked at the Apache >> (2.2) >> error log and the message I see is the following: >> >> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov 4 >> 09:22:10 >> 2007, referer: http://expsupport/otrs/index.pl?Action=AdminUser >> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer: >> http://expsupport/otrs/index.pl?Action=AdminUser >> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Message: >> Need >> UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser >> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer: >> http://expsupport/otrs/index.pl?Action=AdminUser >> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Traceback >> (858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser >> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: >> Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7) Line: >> 49, >> referer: http://expsupport/otrs/index.pl?Action=AdminUser >> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: >> Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer: >> http://expsupport/otrs/index.pl?Action=AdminUser >> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: >> Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer: >> http://expsupport/otrs/index.pl?Action=AdminUser >> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: >> Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670, >> referer: >> http://expsupport/otrs/index.pl?Action=AdminUser >> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] >> Module: / >> Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81) Line: >> 47, >> referer: http://expsupport/otrs/index.pl?Action=AdminUser >> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer: >> http://expsupport/otrs/index.pl?Action=AdminUser >> >> Any ideas what might be going on? I get a similar log when I try >> to >> create a new customer account (using customer.pl). >> >> Thanks! >> -- >> Manoj Patwardhan >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support or consulting for your OTRS system? >> => http://www.otrs.com/ >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support or consulting for your OTRS system? >> => http://www.otrs.com/ >> >> > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/

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Andy Lubel Application Administrator / IT Department

GTSI Corp. 3901 Stonecroft Boulevard Chantilly, VA 20151 Tel: 1.800.999.GTSI ext.2309 Dir: 703.502.2309 Andy.Lubel@gtsi.com --

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Hi Andy, I have some additional information. I was following the instructions for configuring the web server using the online documentation. However, the file "README.webserver" mentions that the following line should be added to the otrs conf file I created for Apache (after modifying the root of my installation): Perlrequire /opt/otrs/scripts/apache-perl-startup.pl That got me past the error I have been having so far. I still cannot create a user but now I get a OTRS error web page (rather than an Apache error log message) and that shows the following: ---- ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sat Nov 10 18:03:36 2007 Message: Email address (manoj@expersis.com) not valid (invalid manoj@expersis.com (DNS problem: query timed out)! )! Traceback (3922): Module: Kernel::System::User::UserAdd (v1.55) Line: 225 Module: Kernel::Modules::AdminUser::Run (v1.36 ) Line: 194 Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 671 Module: ModPerl ::ROOT ::ModPerl ::Registry ::Users_server_httproot_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 ---- Does this mean anything? Perhaps it is not a Leopard problem but something incorrect I am still doing in my setup. Thanks!! On Nov 9, 2007, at 10:23 AM, Andy Lubel wrote:

Im still having a HELL of a time getting the built in perl to CPAN me up some needed OTRS modules.

Just got approval for testing with a userland perl (activeperl). Should have that done today and I will hopefully not get the same problem as you so we can say you did something wrong :)

That would really stink if OTRS just didn't work in Leopard..

-Andy

On 11/8/07 8:38 PM, "Manoj Patwardhan" wrote:

...

Hi Andy,

FWIW, I tried the installation with MySQL and get the same error as I did before with Postgres. Just cannot create a user agent.

Thanks, Manoj

On Nov 6, 2007, at 10:21 AM, Andy Lubel wrote:

...

Yeah, I'm still PPC here and its a little different than the intel perl I suspect.

xservedev:~ root# perl --version

This is perl, v5.8.8 built for darwin-thread-multi-2level

What's yours say?

On 11/6/07 10:18 AM, "Manoj Patwardhan" wrote:

...

...

Can you give me any insight into how you installed the needed modules or did you upgrade your OSX to a later version without erasing the disk?

It was a clean install of Leopard (after erasing the disk).

To install the modules I used the CPAN shell running as root. It just worked first shot.

...

Im having a hell of a time just installing Date::Pcalc..

What architecture are you on, PPC or Intel?

Intel.

- Manoj

...

On 11/6/07 8:52 AM, "Manoj Patwardhan" wrote:

...

Hi Andy,

Here's the result of my running otrs.checkmodules:

CGI ... ok Date::Pcalc ... ok Date::Format ... ok DBI ... ok DBD::mysql ... not installed! (required - use "perl - MCPAN - e shell;") Digest::MD5 ... ok Crypt::PasswdMD5 ... ok LWP::UserAgent ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... ok Net::POP3 ... ok Net::LDAP ... ok Net::SMTP ... ok Authen::SASL ... ok GD ... ok GD::Text ... ok GD::Graph ... ok GD::Graph::lines ... ok GD::Text::Align ... ok XML::Parser ... ok PDF::API2 ... ok Compress::Zlib ... ok

Note that I am using Postgres so I shouldn't really need DBD::mysql.

Thanks, - Manoj

On Nov 5, 2007, at 5:48 PM, Andy Lubel wrote:

> Wow, this is proving annoying to do.. Taking more effort than I > expected, > the perl installed is multi-threaded.... > > Can you paste your otrs.checkmodules? > > This is mine: > > CGI ... ok > Date::Pcalc ... not installed! > Date::Format ... not installed! > DBI ... ok > DBD::mysql ... not installed! > Digest::MD5 ... ok > Crypt::PasswdMD5 ... not installed! > LWP::UserAgent ... ok > IO::Scalar ... ok > IO::Wrap ... ok > MIME::Base64 ... ok > MIME::Tools ... ok > Mail::Internet ... ok > Net::DNS ... version 0.60 is not useable with OTRS. > Please > use > an older or an newer one. > Net::POP3 ... ok > Net::LDAP ... ok > Net::SMTP ... ok > Authen::SASL ... ok > GD ... not installed! (for stats - not required) > GD::Text ... not installed! (for stats - not required) > GD::Graph ... not installed! (for stats - not required) > GD::Graph::lines ... not installed! (for stats - not required) > GD::Text::Align ... not installed! (for stats - not required) > XML::Parser ... ok > PDF::API2 ... not installed! (for PDF output - not > required) > Compress::Zlib ... ok > > > UGH. Well good news is I have a support contract, where they > say > they > support "OS X". > > -Andy > > > > On 11/4/07 11:00 AM, "Manoj Patwardhan" > wrote: > >> Thanks Andy! Your help is greatly appreciated. >> >> - Manoj Patwardhan >> >> On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote: >> >>> dude, leopard has been out for a week.. us experts havent >>> had a >>> chance >>> to test yet, although it should work. major difference that i >>> can >>> think >>> of being apache. >>> >>> ill be running through an install on my dev environment with >>> leopard >>> and >>> will try to replicate your issue. only thing is i use mysql >>> instead >>> of >>> postgress. >>> >>> >>> -Andy Lubel >>> >>> >>> >>> >>> -----Original Message----- >>> From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On >>> Behalf >>> Of >>> Manoj Patwardhan >>> Sent: Sunday, November 04, 2007 9:40 AM >>> To: otrs@otrs.org >>> Subject: [otrs] Creating a new user agent (Postgres, Mac OSX) >>> >>> I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard) >>> and >>> want >>> to >>> use Postgres as the back end. >>> >>> I followed instructions and was able to eventually log in as >>> root@localhost and create groups and roles. However, when I >>> try to >>> create a new user agent, nothing happens. I looked at the >>> Apache >>> (2.2) >>> error log and the message I see is the following: >>> >>> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov 4 >>> 09:22:10 >>> 2007, referer: http://expsupport/otrs/index.pl? >>> Action=AdminUser >>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , >>> referer: >>> http://expsupport/otrs/index.pl?Action=AdminUser >>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] >>> Message: >>> Need >>> UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser >>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , >>> referer: >>> http://expsupport/otrs/index.pl?Action=AdminUser >>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] >>> Traceback >>> (858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser >>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] >>> Module: >>> Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7) >>> Line: >>> 49, >>> referer: http://expsupport/otrs/index.pl?Action=AdminUser >>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] >>> Module: >>> Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer: >>> http://expsupport/otrs/index.pl?Action=AdminUser >>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] >>> Module: >>> Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer: >>> http://expsupport/otrs/index.pl?Action=AdminUser >>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] >>> Module: >>> Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670, >>> referer: >>> http://expsupport/otrs/index.pl?Action=AdminUser >>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] >>> Module: / >>> Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81) >>> Line: >>> 47, >>> referer: http://expsupport/otrs/index.pl?Action=AdminUser >>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , >>> referer: >>> http://expsupport/otrs/index.pl?Action=AdminUser >>> >>> Any ideas what might be going on? I get a similar log when I >>> try >>> to >>> create a new customer account (using customer.pl). >>> >>> Thanks! >>> -- >>> Manoj Patwardhan >>> _______________________________________________ >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> Support or consulting for your OTRS system? >>> => http://www.otrs.com/ >>> _______________________________________________ >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> Support or consulting for your OTRS system? >>> => http://www.otrs.com/ >>> >>> >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support or consulting for your OTRS system? >> => http://www.otrs.com/ > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > >

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Andy Lubel Application Administrator / IT Department

GTSI Corp. 3901 Stonecroft Boulevard Chantilly, VA 20151 Tel: 1.800.999.GTSI ext.2309 Dir: 703.502.2309 Andy.Lubel@gtsi.com --

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_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

Hmm ok good to know it was you and not leopard. Now I think your problem on the check email address must have to do with NET::DNS module, possible incompatible. Luckily I am going a different route for this incantation of OTRS, using ActivePerl rather than built in perl.. After I overcame the VHOST bug in serveradmin (name based hosting broken by default), I'm now going forward.. I'll let you know if I can do those things with activestates perl rather than leopards.. Should be done soon! Good news nonetheless! -Andy On 11/14/07 7:03 AM, "Manoj Patwardhan" wrote:

Hi Andy,

I have finally succeeded in running OTRS on Leopard and adding users. I love it!!!

Had to customize several settings in Config.pm and also turn off the dns check for email addresses.

Thanks for looking into this.

- Manoj

On Nov 9, 2007, at 10:23 AM, Andy Lubel wrote:

...

Im still having a HELL of a time getting the built in perl to CPAN me up some needed OTRS modules.

Just got approval for testing with a userland perl (activeperl). Should have that done today and I will hopefully not get the same problem as you so we can say you did something wrong :)

That would really stink if OTRS just didn't work in Leopard..

-Andy

On 11/8/07 8:38 PM, "Manoj Patwardhan" wrote:

...

Hi Andy,

FWIW, I tried the installation with MySQL and get the same error as I did before with Postgres. Just cannot create a user agent.

Thanks, Manoj

On Nov 6, 2007, at 10:21 AM, Andy Lubel wrote:

...

Yeah, I'm still PPC here and its a little different than the intel perl I suspect.

xservedev:~ root# perl --version

This is perl, v5.8.8 built for darwin-thread-multi-2level

What's yours say?

On 11/6/07 10:18 AM, "Manoj Patwardhan" wrote:

...

...

Can you give me any insight into how you installed the needed modules or did you upgrade your OSX to a later version without erasing the disk?

It was a clean install of Leopard (after erasing the disk).

To install the modules I used the CPAN shell running as root. It just worked first shot.

...

Im having a hell of a time just installing Date::Pcalc..

What architecture are you on, PPC or Intel?

Intel.

- Manoj

...

On 11/6/07 8:52 AM, "Manoj Patwardhan" wrote:

> Hi Andy, > > Here's the result of my running otrs.checkmodules: > > CGI ... ok > Date::Pcalc ... ok > Date::Format ... ok > DBI ... ok > DBD::mysql ... not installed! (required - use "perl - > MCPAN - > e shell;") > Digest::MD5 ... ok > Crypt::PasswdMD5 ... ok > LWP::UserAgent ... ok > IO::Scalar ... ok > IO::Wrap ... ok > MIME::Base64 ... ok > MIME::Tools ... ok > Mail::Internet ... ok > Net::DNS ... ok > Net::POP3 ... ok > Net::LDAP ... ok > Net::SMTP ... ok > Authen::SASL ... ok > GD ... ok > GD::Text ... ok > GD::Graph ... ok > GD::Graph::lines ... ok > GD::Text::Align ... ok > XML::Parser ... ok > PDF::API2 ... ok > Compress::Zlib ... ok > > Note that I am using Postgres so I shouldn't really need > DBD::mysql. > > Thanks, > - Manoj > > > On Nov 5, 2007, at 5:48 PM, Andy Lubel wrote: > >> Wow, this is proving annoying to do.. Taking more effort than I >> expected, >> the perl installed is multi-threaded.... >> >> Can you paste your otrs.checkmodules? >> >> This is mine: >> >> CGI ... ok >> Date::Pcalc ... not installed! >> Date::Format ... not installed! >> DBI ... ok >> DBD::mysql ... not installed! >> Digest::MD5 ... ok >> Crypt::PasswdMD5 ... not installed! >> LWP::UserAgent ... ok >> IO::Scalar ... ok >> IO::Wrap ... ok >> MIME::Base64 ... ok >> MIME::Tools ... ok >> Mail::Internet ... ok >> Net::DNS ... version 0.60 is not useable with OTRS. >> Please >> use >> an older or an newer one. >> Net::POP3 ... ok >> Net::LDAP ... ok >> Net::SMTP ... ok >> Authen::SASL ... ok >> GD ... not installed! (for stats - not required) >> GD::Text ... not installed! (for stats - not required) >> GD::Graph ... not installed! (for stats - not required) >> GD::Graph::lines ... not installed! (for stats - not required) >> GD::Text::Align ... not installed! (for stats - not required) >> XML::Parser ... ok >> PDF::API2 ... not installed! (for PDF output - not >> required) >> Compress::Zlib ... ok >> >> >> UGH. Well good news is I have a support contract, where they >> say >> they >> support "OS X". >> >> -Andy >> >> >> >> On 11/4/07 11:00 AM, "Manoj Patwardhan" >> wrote: >> >>> Thanks Andy! Your help is greatly appreciated. >>> >>> - Manoj Patwardhan >>> >>> On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote: >>> >>>> dude, leopard has been out for a week.. us experts havent >>>> had a >>>> chance >>>> to test yet, although it should work. major difference that i >>>> can >>>> think >>>> of being apache. >>>> >>>> ill be running through an install on my dev environment with >>>> leopard >>>> and >>>> will try to replicate your issue. only thing is i use mysql >>>> instead >>>> of >>>> postgress. >>>> >>>> >>>> -Andy Lubel >>>> >>>> >>>> >>>> >>>> -----Original Message----- >>>> From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On >>>> Behalf >>>> Of >>>> Manoj Patwardhan >>>> Sent: Sunday, November 04, 2007 9:40 AM >>>> To: otrs@otrs.org >>>> Subject: [otrs] Creating a new user agent (Postgres, Mac OSX) >>>> >>>> I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard) >>>> and >>>> want >>>> to >>>> use Postgres as the back end. >>>> >>>> I followed instructions and was able to eventually log in as >>>> root@localhost and create groups and roles. However, when I >>>> try to >>>> create a new user agent, nothing happens. I looked at the >>>> Apache >>>> (2.2) >>>> error log and the message I see is the following: >>>> >>>> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov 4 >>>> 09:22:10 >>>> 2007, referer: http://expsupport/otrs/index.pl? >>>> Action=AdminUser >>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , >>>> referer: >>>> http://expsupport/otrs/index.pl?Action=AdminUser >>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] >>>> Message: >>>> Need >>>> UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser >>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , >>>> referer: >>>> http://expsupport/otrs/index.pl?Action=AdminUser >>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] >>>> Traceback >>>> (858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser >>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] >>>> Module: >>>> Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7) >>>> Line: >>>> 49, >>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser >>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] >>>> Module: >>>> Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer: >>>> http://expsupport/otrs/index.pl?Action=AdminUser >>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] >>>> Module: >>>> Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer: >>>> http://expsupport/otrs/index.pl?Action=AdminUser >>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] >>>> Module: >>>> Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670, >>>> referer: >>>> http://expsupport/otrs/index.pl?Action=AdminUser >>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] >>>> Module: / >>>> Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81) >>>> Line: >>>> 47, >>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser >>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , >>>> referer: >>>> http://expsupport/otrs/index.pl?Action=AdminUser >>>> >>>> Any ideas what might be going on? I get a similar log when I >>>> try >>>> to >>>> create a new customer account (using customer.pl). >>>> >>>> Thanks! >>>> -- >>>> Manoj Patwardhan >>>> _______________________________________________ >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> Support or consulting for your OTRS system? >>>> => http://www.otrs.com/ >>>> _______________________________________________ >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> Support or consulting for your OTRS system? >>>> => http://www.otrs.com/ >>>> >>>> >>> >>> _______________________________________________ >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> Support or consulting for your OTRS system? >>> => http://www.otrs.com/ >> >> >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support or consulting for your OTRS system? >> => http://www.otrs.com/ >> >> > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/

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Andy Lubel Application Administrator / IT Department

GTSI Corp. 3901 Stonecroft Boulevard Chantilly, VA 20151 Tel: 1.800.999.GTSI ext.2309 Dir: 703.502.2309 Andy.Lubel@gtsi.com --

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Andy Lubel Application Administrator / IT Department GTSI Corp. 3901 Stonecroft Boulevard Chantilly, VA 20151 Tel: 1.800.999.GTSI ext.2309 Dir: 703.502.2309 Andy.Lubel@gtsi.com --