Hi Marshall, On Wed, Jun 30, 2004 at 03:32:29PM -0700, Marshall28 wrote:

I figured out the last scenario regarding viewing locked tickets with different agents. My next question is, once I've placed a note on that locked ticket is there a way for OTRS to send an e-mail notification to all the agents of the new note? I basically want OTRS to send e-mail to agents whenever something changes on a ticket. no matter what it is. What do you guys suggest?

No. There is no way without modification. -=> ((otrs.de)) .-)

thanks marshall

Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!