Hi Michiel, Any more ideas here? Any help is greatly appreciated. Thanks! Jose Luis Spahr -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jose Luis Spahr Sent: Wednesday, January 13, 2010 8:22 AM To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] Oracle database backend Hi Michiel, Here is my Perl version: Perl, v5.8.8 built for x86_64-linux-thread-multi Thanks for taking the time to answer and help, I appreciate it. I will wait to hear back from you. Thanks! Jose Luis Spahr -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Tuesday, January 12, 2010 11:50 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Oracle database backend Hi Jose, Can I ask what Perl version you are using? You can check that via the Support module. Regards, -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Tue, Jan 12, 2010 at 10:36 PM, Jose Luis Spahr wrote:

Hi List,

Is anyone using Oracle as the backend database?

I am having problems with the Stats module/icon under the Agent login site.

This is the error I get:

Software error:

Can't locate object method "GetObjectName" via package "Kernel::System::Stats::Static::StateAction" at ../..//Kernel/System/Stats.pm line 2234.

referer: http://otrs/otrs/index.pl?Action=AgentDashboard

Any help here would be greatly appreciated.

Thanks!

Jose Luis Spahr

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Hi Michael, I apologized for my delayed response. I have not been able to fix this issue yet. Here is the output of the otrs.checkModules script: o CGI............................ok (v3.48) o Date::Pcalc....................ok (v1.2) o Date::Format...................ok (v2.24) o DBI............................ok (v1.52) o DBD::mysql.....................ok (v3.0007) o Digest::MD5....................ok (v2.39) o Crypt::PasswdMD5...............ok (v1.3) o LWP::UserAgent.................ok (v5.834) o Encode::HanExtra...............ok (v0.23) o IO::Scalar.....................ok (v2.110) o IO::Wrap.......................ok (v2.110) o MIME::Base64...................ok (v3.07) o Mail::Internet.................ok (v2.04) o MIME::Tools....................ok (v5.427) o Net::DNS.......................ok (v0.66) o Net::POP3......................ok (v2.28) o Mail::POP3Client...............ok (v2.18 ) o IO::Socket::SSL.............ok (v1.31) o Net::IMAP::Simple..............ok (v1.17) o Net::IMAP::Simple::SSL......ok (v1.3) o Net::SMTP......................ok (v2.29) o Authen::SASL................ok (v2.12) o Net::SMTP::SSL..............ok (v1.01) o Net::LDAP......................ok (v0.39) o GD.............................ok (v2.44) o GD::Text....................ok (v0.86) o GD::Graph...................ok (v1.44) o GD::Graph::lines............ok (v1.15) o GD::Text::Align.............ok (v1.18) o PDF::API2......................ok (v0.73) o Compress::Zlib..............ok (v2.024) o SOAP::Lite.....................Not installed! (Optional - Required for the SOAP interface.) o XML::Parser....................Not installed! (Optional - Required for faster xml handling.) Thanks! Jose Luis Spahr -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Tuesday, January 19, 2010 4:09 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Oracle database backend Are you sure you have all your Perl modules correctly installed? Can you share the output of bin/otrs.checkModules? -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Mon, Jan 18, 2010 at 3:34 PM, Jose Luis Spahr wrote:

Hi Michiel,

Any more ideas here? Any help is greatly appreciated.

Thanks! Jose Luis Spahr

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jose Luis Spahr Sent: Wednesday, January 13, 2010 8:22 AM To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] Oracle database backend

Hi Michiel,

Here is my Perl version: Perl, v5.8.8 built for x86_64-linux-thread-multi

Thanks for taking the time to answer and help, I appreciate it. I will wait to hear back from you.

Thanks! Jose Luis Spahr

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Tuesday, January 12, 2010 11:50 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Oracle database backend

Hi Jose,

Can I ask what Perl version you are using? You can check that via the Support module.

Regards,

-- Michiel Beijen R&D

OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany

T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/

Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm

On Tue, Jan 12, 2010 at 10:36 PM, Jose Luis Spahr wrote:

...

Hi List,

Is anyone using Oracle as the backend database?

I am having problems with the Stats module/icon under the Agent login site.

This is the error I get:

Software error:

Can't locate object method "GetObjectName" via package "Kernel::System::Stats::Static::StateAction" at ../..//Kernel/System/Stats.pm line 2234.

referer: http://otrs/otrs/index.pl?Action=AgentDashboard

Any help here would be greatly appreciated.

Thanks!

Jose Luis Spahr

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