Hello Could someone give me a quick overview of the time reporting module and how it works/ relates to tickets How to 'projects' 'Actions' and 'Users' relate and does this tie in with the Time Taken field at the bottom of the close ticket screen? Ideally what I want is to be able to report on the amount of time spent per customer and per ticket type by employee. Caspar Kennerdale ------------------------------------------------------------------------------------------ This email is from Centaur Media plc. 50 Poland Street, LONDON. W1F 7AX, Registered in England & Wales No. 4948078. The email and any attachments are confidential and may contain privileged information, and are intended for the named addressee(s) only. If you are not the intended recipient, please notify us immediately and do not disclose, distribute, or retain this email or any part of it. While we have checked this e-mail and any attachments for viruses, we do not warrant that they are virus-free. You must therefore take full responsibility for virus checking. Centaur Media plc. and its subsidiaries reserve the right to monitor all email communications through their networks in line with the Lawful Business Practice Regulations, 2000.