Thank you kindly, Christian. That makes it a lot clearer. I assume these settings are in Config.pm, so I will take a look at the templates. Regards Rick Cogley Tokyo -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christian Schoepplein Sent: Thursday, June 23, 2005 6:59 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] OTRS Ticket Storage Locations Hi Rick, On Thu, Jun 16, 2005 at 01:24:54PM +0900, Cogley, Rick wrote:

Sorry, but can someone kindly tell me where in the db and where in the file system tickets are stored? I read they are split into their header, and their body, and the body is what is in the DB. Now I am not so sure where things are.

Maybe this short overview helps you ;). OTRS stores every mail (in- and outgoing) as follows: o From, To, Cc, Subject and body o mail attachments o mail 1:1, as received There ar two modules (DB and FS) that store the data from above as follows: Kernel::System::Ticket::ArticleStorageDB: o From, To, Cc, Subject and body -> DB o mail attachments -> DB o mail 1:1, like received -> DB Kernel::System::Ticket::ArticleStorageFS: o From, To, Cc, Subject and body -> DB, because of fulltext search o mail attachments -> FS o mail 1:1 like received -> FS It is possible to switch between the two modules. Each module makes a lookup for the other module. This is needed for example, if the DB module is activated but a attachemnt for is stored in the FS, because the FS module was in use before. Best regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ tech mailing list tech@otrs.de http://lists.otrs.org/mailman/listinfo/tech

Please advise. TIA!!

Kind Regards, Rick

<<-<<-<<-<<-<<-<<-<<-<<-<<-<<- Rick Cogley (rick.cogley@esolia.co.jp)

Tel: 03-5940-6880 | Fax: 03-5940-6881 | Cell: 090-4423-5475 (Outside Japan, remove leading zero-+81-3-5940-6880) English: www.esolia.com http://www.esolia.com/ | Japanese: www.esolia.co.jp http://www.esolia.co.jp/

Bilingual IT solutions and management firm-eSolia. <<-<<-<<-<<-<<-<<-<<-<<-<<-<<-

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f?r Ihr OTRS System? => http://www.otrs.de/

-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f・ Ihr OTRS System? => http://www.otrs.de/