Mike, I am sending email from my personal mailbox. This rogue OTRS system has been plaguing the mailing list for days and apparently sends out new ticket notifications with every new email. Regarding the broken WebPath, it has been resolved. Your suggestion was spot on. Thank you for your help! ~Nathan Unsworth M - 801.864.5734 | W - 650-385-2900 x75335 nathan@sqwishy.net | www.sqwishy.net -----Original Message----- From: otrs-bounces@otrs.org on behalf of Michiel Beijen Sent: Mon 7/4/2011 3:05 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] [Ticket #5498] Frontend::WebPath Is Broken Hi Nathan, please, please don't use OTRS in this manner to send messages to the mailing lists. It makes it for people trying to follow the list much harder. Please use a proper mail account and try to keep to regular netiquette. (And yes, I know, top-posting can be considered in violation,and I also don't want to start a flame war). That said, if you made changes via SysConfig that broke OTRS, you can generally open /opt/otrs/Kernel/Config/Files/ZZZAuto.pm and manually remove the offending lines. -- Mike On Mon, Jul 4, 2011 at 7:56 AM, KIRAN IT wrote:

On Jul 04, 2011 @ 11:26 am, nathan@sqwishy.net wrote:

I changed the Frontend::WebPath property in SysConfig and it has basically broken the web UI. In order to browse around, I have to manually type in the url. I have navigated back to the config window to change the path back to the default "/otrs-web/" but cannot submit the changes or reset the setting; aka the buttons are non-functioning.

URL path: /otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Core%3A%3AWeb;SysConfigGroup=Framework

Is there anything I can add to the URL to force a submit or reset? Could I possibly change the value in the database?

Thankfully this is my test system and I have a full backup up from 6/26/11 just before I upgraded.

~Nathan Unsworth M - 801.864.5734 | W - 650-385-2900 x75335 nathan@sqwishy.net | www.sqwishy.net

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This is not my OTRS system. My OTRS is linked to completely different email addresses. ~Nathan Unsworth M - 801.864.5734 | W - 650-385-2900 x75335 nathan@sqwishy.net | www.sqwishy.net -----Original Message----- From: otrs-bounces@otrs.org on behalf of Michiel Beijen Sent: Mon 7/4/2011 4:13 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] [Ticket #5498] Frontend::WebPath Is Broken So it's not /your/ OTRS system, right, that is messing with the list..? I'd be glad if we have it unsubscribed. -- Mike On Mon, Jul 4, 2011 at 22:54, Nathan Unsworth wrote:

Mike,

I am sending email from my personal mailbox.  This rogue OTRS system has been plaguing the mailing list for days and apparently sends out new ticket notifications with every new email.

Regarding the broken WebPath, it has been resolved.  Your suggestion was spot on.  Thank you for your help!

~Nathan Unsworth M - 801.864.5734 | W - 650-385-2900 x75335 nathan@sqwishy.net | www.sqwishy.net

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