Thanks I will try that, I didn't knew that facility ! Should be in the manual :) Many thanks! Philippe -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: mercredi, 30. décembre 2009 13:00 To: otrs@otrs.org Subject: otrs Digest, Vol 15, Issue 119 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. 2.4.5 : bug : postmaster filter does not work with sub queues (Martignier, Philippe) 2. Re: 2.4.5 : bug : postmaster filter does not work with sub queues (Martin Edenhofer) 3. Re: 2.4.5 : bug : postmaster filter does not work with sub queues (Nils Leideck - ITSM) ---------------------------------------------------------------------- Message: 1 Date: Wed, 30 Dec 2009 11:01:39 +0100 From: "Martignier, Philippe" Subject: [otrs] 2.4.5 : bug : postmaster filter does not work with sub queues To: "'otrs@otrs.org'" Message-ID: <6F31DC7EBC4465428DB5706F309DBB13064F5DC815@ICCV101C.gms02.unicc.org> Content-Type: text/plain; charset="us-ascii" Hi there, Everything is in the subject ... should you need to do filter that redirect tickets to certain queue is only possible with a queue of level 1 (meaning a "normal queue"). If you try to use a sub-queue (level 2 for example), it does not work. Annoying bug ... Thanks Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.