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Zlib uncompress error

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Jeff

20 Jan 2008 20 Jan '08

12:33 a.m.

I'm getting the following error when I try to print a ticket from the customer's zoom ticket page: Undefined subroutine &Compress::Zlib::uncompress called at /usr/lib/perl5/site_perl/5.8.5/PDF/API2/Basic/TTF/Name.pm line 110. Line 10 in my name.pm is: $apple_encodings[0][$i] = [unpack("n*", Compress::Zlib::uncompress(unpack("u", $apple_encs[$i])))] Any ideas what might be causing this? Yum says Zlib is up to date. I thought that perhaps customer.pl was sending an extra "&" to name.pm.... Thanks in advance for any help...

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Nils Breunese (Lemonbit)

20 Jan 20 Jan

1:37 a.m.

Jeff wrote:

I'm getting the following error when I try to print a ticket from the customer's zoom ticket page:

Undefined subroutine &Compress::Zlib::uncompress called at /usr/lib/ perl5/site_perl/5.8.5/PDF/API2/Basic/TTF/Name.pm line 110.

Line 10 in my name.pm is: $apple_encodings[0][$i] = [unpack("n*", Compress::Zlib::uncompress(unpack("u", $apple_encs[$i])))]

Any ideas what might be causing this? Yum says Zlib is up to date. I thought that perhaps customer.pl was sending an extra "&" to name.pm....

Thanks in advance for any help...

Does ~otrs/bin/otrs.checkModules tell you that Compress::Zlib is installed ok? Nils Breunese.

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Jeff

4:20 a.m.

It does say that Compress::Zlib is installed ok. However, it returns the following between XML::Parser and PDF::API2: Use of uninitialized value in concatenation (.) or string at /usr/lib/perl5/5.8.5/i386-linux-thread-multi/Scalar/Util.pm line 30, <DATA> line 228. Jeff ----- Original Message ----- From: "Nils Breunese (Lemonbit)" To: "User questions and discussions about OTRS.org" Sent: Saturday, January 19, 2008 7:37 PM Subject: Re: [otrs] Zlib uncompress error

Jeff wrote:

...
I'm getting the following error when I try to print a ticket from the customer's zoom ticket page:

Undefined subroutine &Compress::Zlib::uncompress called at /usr/lib/ perl5/site_perl/5.8.5/PDF/API2/Basic/TTF/Name.pm line 110.

Line 10 in my name.pm is: $apple_encodings[0][$i] = [unpack("n*", Compress::Zlib::uncompress(unpack("u", $apple_encs[$i])))]

Any ideas what might be causing this? Yum says Zlib is up to date. I thought that perhaps customer.pl was sending an extra "&" to name.pm....

Thanks in advance for any help...

Does ~otrs/bin/otrs.checkModules tell you that Compress::Zlib is installed ok?

Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Nils Breunese (Lemonbit)

10:43 a.m.

Jeff wrote:

It does say that Compress::Zlib is installed ok.

However, it returns the following between XML::Parser and PDF::API2: Use of uninitialized value in concatenation (.) or string at /usr/ lib/perl5/5.8.5/i386-linux-thread-multi/Scalar/Util.pm line 30, <DATA> line 228.

The only Scalar/Util.pm I can find on our CentOS 4 install is located at /usr/lib/perl5/5.8.5/Scalar/Util.pm and is part of the perl package. What does 'rpm -qf /usr/lib/perl5/5.8.5/i386-linux-thread- multi/Scalar/Util.pm' say? Nils Breunese.

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Ryan Meyer

8:08 p.m.

It says that it isn't owned by any package. :/ ----- Original Message ----- From: "Nils Breunese (Lemonbit)" To: "User questions and discussions about OTRS.org" Sent: Sunday, January 20, 2008 4:43 AM Subject: Re: [otrs] Zlib uncompress error

Jeff wrote:

...
It does say that Compress::Zlib is installed ok.

However, it returns the following between XML::Parser and PDF::API2: Use of uninitialized value in concatenation (.) or string at /usr/ lib/perl5/5.8.5/i386-linux-thread-multi/Scalar/Util.pm line 30, <DATA> line 228.

The only Scalar/Util.pm I can find on our CentOS 4 install is located at /usr/lib/perl5/5.8.5/Scalar/Util.pm and is part of the perl package. What does 'rpm -qf /usr/lib/perl5/5.8.5/i386-linux-thread- multi/Scalar/Util.pm' say?

Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Nils Breunese (Lemonbit)

10:06 p.m.

Ryan Meyer wrote:

It says that it isn't owned by any package. :/

Have you been installing Perl modules any other way? CPAN perhaps? It looks like this file is causing trouble. Nils Breunese.

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Ryan Meyer

21 Jan 21 Jan

6:06 p.m.

I haven't, and that is what I found so strange. CentOS, out-of-the box perl, and OTRS by the manual. zlib is up to date, too, according to yum. ----- Original Message ----- From: "Nils Breunese (Lemonbit)" To: "User questions and discussions about OTRS.org" Sent: Sunday, January 20, 2008 4:06 PM Subject: Re: [otrs] Zlib uncompress error

Ryan Meyer wrote:

...
It says that it isn't owned by any package. :/

Have you been installing Perl modules any other way? CPAN perhaps? It looks like this file is causing trouble.

Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Jeff

22 Jan 22 Jan

7:05 p.m.

I've answered my own problem: The Zlib uncompress error happens on CentOS and RHEL. It happens because Scalar::Util doesn't have the XS extension on these distros. see: http://rt.cpan.org/Public/Bug/Display.html?id=27598 and: http://bugs.centos.org/view.php?id=2434 The solution is to forcefully reinstall Scalar::Util with the XS extension. ----- Original Message ----- From: "Ryan Meyer" To: "User questions and discussions about OTRS.org" Sent: Monday, January 21, 2008 12:06 PM Subject: Re: [otrs] Zlib uncompress error

I haven't, and that is what I found so strange. CentOS, out-of-the box perl, and OTRS by the manual.

zlib is up to date, too, according to yum.

----- Original Message ----- From: "Nils Breunese (Lemonbit)" To: "User questions and discussions about OTRS.org" Sent: Sunday, January 20, 2008 4:06 PM Subject: Re: [otrs] Zlib uncompress error

...
Ryan Meyer wrote:

...
It says that it isn't owned by any package. :/

Have you been installing Perl modules any other way? CPAN perhaps? It looks like this file is causing trouble.

Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Laurent Minost

26 May 26 May

10:10 a.m.

Hi Jeff, I'm facing the same issue with OTRS and a CentOS 5.1 server. How did you solve your problem please, I tried to reinstall Compress::Zlib by hand through CPAN but it didn't help. Thanks by advance for your answer. Laurent MINOST Jeff a écrit :

I've answered my own problem:

The Zlib uncompress error happens on CentOS and RHEL.

It happens because Scalar::Util doesn't have the XS extension on these distros.

see: http://rt.cpan.org/Public/Bug/Display.html?id=27598 and: http://bugs.centos.org/view.php?id=2434

The solution is to forcefully reinstall Scalar::Util with the XS extension.

----- Original Message ----- From: "Ryan Meyer" To: "User questions and discussions about OTRS.org" Sent: Monday, January 21, 2008 12:06 PM Subject: Re: [otrs] Zlib uncompress error

...
I haven't, and that is what I found so strange. CentOS, out-of-the box perl, and OTRS by the manual.

zlib is up to date, too, according to yum.

----- Original Message ----- From: "Nils Breunese (Lemonbit)" To: "User questions and discussions about OTRS.org" Sent: Sunday, January 20, 2008 4:06 PM Subject: Re: [otrs] Zlib uncompress error

...
Ryan Meyer wrote:

...
It says that it isn't owned by any package. :/ Have you been installing Perl modules any other way? CPAN perhaps? It looks like this file is causing trouble.

Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Jeff
Laurent Minost
Nils Breunese (Lemonbit)
Ryan Meyer