Hi - I am a relative beginner at Linux, so it was a big struggle for me, but let me give you my impressions and "experience". Please forgive the rambly nature of the following. I gave up on the latest RedHat (could not even get up2date running) and installed SuSE, as recommended by Martin of the core team. However, the RPM did not work on that either so I did a manual install. Overall, I like SuSE better, even though I have more experience with RedHat - we run our bind and web server on it. Some key points - * After a full install, I still had to run YOU, yast online update, to get all the packages properly updated. ModPerl did not work before I did this. * Apache2 seemed to start but when I used ps to see what was running, it was not there. RedHat was worse than SuSE in this respect, and I felt at least with SuSE I could do a rcapache2 restart-hup and get any "junk" out of the ps list. * The permissions script that comes with OTRS was key, but, it was hard to find the right "combination" of group, user etc. Actually, after the rest of these steps, I just kept doing this in various combinations until it worked. * I spent a lot of time using the tail command on the logs. * Apache2 runs its "plugins" like mod_perl from within the httpd.conf. There is a separate directory, at least on SuSE, which Apache references, and the path is - /etc/apache2/conf.d/mod_perl.conf. I took the stuff which was in the RPM version otrs.conf file, same directory, and added it to Apache2's mod_perl.conf file - # -- # added for OTRS (http://otrs.org/) # -- # agent, admin and customer frontend ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders Order allow,deny Allow from all </Location> Order deny,allow Allow from all </Location> Actually, I am pretty sure that I sort of cobbled the above together from reading the various posts in the mailing lists, and looking at the apache manual. I still am not really clear on the Order, and Allow from directives. Have to follow that up. Those were key, I believe, as they told the system "allow access to this directory". -- Then I took the stuff in the otrs startup script from the RPM, and added it to /etc/apache2/mod_perl-startup.pl. The OTRS RPM has its own script, but I could not get it running so I just combined it with the one that was running. Well, if there is an upgrade I will have to struggle, but there you have it. In this startup script, there are a lot of modules which otrs expects, so I just added them all into this "native" apache file, which was very sparse at first, despite the fact that I tried installing all the perl modules from the YOU system and cpan. One important area of this file was the section that tells the system where the libs are - use lib "/usr/lib/perl5/vendor_perl/5.8.3/i586-linux-thread-multi/"; use lib "/opt/otrs/"; use lib "/opt/otrs/Kernel/cpan-lib"; use lib qw(/srv/www/perl-lib); The above helped with specific errors during apache startup, about not finding this or that perl library. Hope the above helps you even a little. Regards, Rick -----Original Message----- From: robscentral-otrs@yahoo.com [mailto:robscentral-otrs@yahoo.com] Sent: Wednesday, July 14, 2004 6:11 PM To: otrs@otrs.org Subject: [otrs] Installing otrs on Redhat Enterprise 3 Hello, I am struggling to get this working. Below is a brief summary of what I have done so far. My problem arises when I attempt to access http://localhost/otrs/installer.pl I get the following in Apache: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Do I have a permissions issue or do I need to maybe edit the httpd.conf file? 1.) I downloaded the redhat RPM and installed, all dependancies were met and went OK. 2.) I have all CPAN modules installed except LDAP and GD 3.) The user otrs is added and assigned to the apache group 4.) I have restarted both the Apache and mysql daemons both shutdown and restarted OK and I can access the test Apache page at http://localhost Cheers, Robert _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/