Put this in your config file replace any XXXX with your Data ----------------------------------------------------------------------- # start LDAP AUTH # ----------------------------------------------------------------------- # OVERALL LDAP AUTH $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'XXXX.XXXX.local'; $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=XXXX,dc=local'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=XXXXX,cn=XXXX,dc=XXXX,dc=local'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'XXXX'; # CUSTOMER LDAP AUTH $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'XXXX.XXXX.local'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=XXXX,dc=local'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=XXXX,cn=XXXX,dc=XXXX,dc=local'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'XXXX'; # USER LDAP SETTINGS WHEN SUBMITTING A TICKET $Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'XXXX.XXXX.local', BaseDN => 'dc=XXXX,dc=local', SSCOPE => 'sub', UserDN => 'cn=XXXX,cn=Users,dc=XXXX,dc=local', UserPw => 'XXXX', }, CustomerKey => 'sAMAccountName', CustomerID => 'sAMAccountName', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type # [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], # [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], }; # ----------------------------------------------------------------------- # end LDAP AUTH # ----------------------------------------------------------------------- -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Stefan Michael Guenther Sent: Wednesday, August 29, 2012 5:17 AM To: otrs@otrs.org Subject: Re: [otrs] LDAP: Agent-Login works, but Customer-Login does not. Problem with AuthModule::LDAP::AlwaysFilter Hi,

$Self->{'Customer::AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';  There is no CustomerAuthSync Module

hm, now OTRS accepts the login name and the passwords, but since there isn't a corresponding account in OTRS, the customer can not login. If there isn't a snyc for customers, how should this work? Stefan --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs